At a Glance
- Tasks: Support housing administration, handle customer queries, and manage tenancy changes.
- Company: Join Codi, a compassionate and progressive organisation focused on community support.
- Benefits: Competitive salary, 26 days holiday, professional development, and discounts at 15,000 brands.
- Other info: Agile working environment with opportunities for career growth and training.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in admin support, strong IT skills, and a friendly customer service approach.
The predicted salary is between 27107 - 27107 £ per year.
We have 2 roles available:
- 37 hours per week, over 5 days and permanent
- 30 hours per week, over 4 days and fixed term contract until 31st March 2027
Please specify in your application which role you are interested in.
Based from our Newport office, this role offers agile working, with a blend of home, office, and site-based activity, depending on business needs. A full driving licence and access to a vehicle is desirable, but not essential.
Day to day, you’ll carry out a variety of administrative tasks, supporting low‑level ASB cases, acting as the first point of contact for customer queries, completing compliance related tasks, and managing tenancy changes. You’ll also handle minor housing enquiries and provide general office administration support.
Skills and Experience Needed
We’re looking for someone who brings proven experience in delivering effective administrative and service support within a fast paced, customer focused environment, and who is confident working with a wide range of internal and external stakeholders. You’ll have strong IT skills, including MS Word, Excel and Outlook, and be able to work collaboratively while also using your own initiative to solve problems. A friendly, person centred approach to customer service is essential, along with the ability to communicate clearly and professionally, both verbally and in writing. You’ll be highly organised with excellent attention to detail, comfortable handling sensitive or challenging conversations with care, and able to work both independently and as part of a team. We’re also looking for someone proactive and adaptable, who can take accurate and reliable notes with confidence.
Perks, Benefits and a glimpse into our Codi world
We have one full time permanent role and one 30 hour fixed term contract (until March 2027) role with a competitive salary, along with a great package designed to support you at work and beyond.
£27,107 per annum
26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Continuous professional training and development
Blue Light Card Eligibility giving discounts at 15,000 brands.
To explore the full range of benefits, perks and rewards, visit: Careers - Codi
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262.
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now. Interviews are planned for 23rd July in our Newport office. We may close this advert early if we receive a high volume of applications, so don't delay!
Neighbourhood Housing Assistant employer: pobl.
Codi is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a generous holiday allowance that increases with service. With a commitment to a compassionate and inclusive work culture, employees benefit from continuous training opportunities and access to discounts through the Blue Light Card, all while enjoying the flexibility of agile working from our Newport office. Join us to thrive in a supportive environment that values fairness, respect, and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Assistant
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by pobl..
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like pobl..
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at pobl..
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at pobl.. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Housing Assistant
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of pobl.. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Housing Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at pobl.
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of pobl.. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
