Customer Account Manager - East

As a Customer Account Manager, you will be the primary point of contact for our customers, providing them with a proactive and supportive income service. You will use data to identify customers at risk of debt and offer preventative support, as well as provide advice, guidance, and assistance to customers in debt. By working collaboratively with internal and external partners, you will strive to support our customers in sustaining their tenancies and reducing arrears.

You will be responsible for effectively managing rent accounts, ensuring that income is maximised, and customers are supported in maintaining their tenancies.

This is a 37 hour agile role, permanent basis. The team work from home, in the community and meet routinely in the local office for team meetings depending on which team you’re working with at that time.

Skills and Experience Needed

The ideal candidate will have experience delivering an effective income management service, supported by a strong track record of working collaboratively within a team to provide flexible, person centred support. They will demonstrate the ability to build and maintain productive relationships with external agencies and organisations, alongside excellent knowledge of welfare benefits and local support services available to customers. A commitment to putting customers first is essential, along with clear evidence of delivering services that reflect this approach.

A full driving licence and access to a car are essential for this role, as you will be required to travel across all our operating areas as needed. This flexibility is key to supporting teams effectively and ensuring our customers receive a consistent, high‑quality service wherever cover is required.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

Perks, Benefits and a glimpse into our Codi world

This is a 37 hour, permanent with a competitive salary, along with a great package designed to support you at work and beyond.

• £37,726 per annum pro rata

• Mixture of office and home working, depending on business needs

• 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.

• Sick Pay, rising with length of service up to 6 months full pay after 4 years.

• Blue Light Card Eligibility giving discounts at 15,000 brands.

• Continuous professional training and development

• Mileage paid at 45p plus 5P per passenger per mile

To explore the full range of benefits, perks and rewards, visit: Careers - Codi

Who are Codi Group?

Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential.

We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives.

Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.