About the role
Our contact lines are open 8:30am to 5:30pm Monday to Thursday and 8:30am to 4:30pm on Fridays, with the team working on a rota to ensure excellent customer service throughout the week.
And the best bit? No evening or weekend working!
You'll join our friendly and supportive Customer Contact Team, working closely with colleagues and managers in a collaborative hybrid environment. As the first point of contact for our customers, you'll help with a variety of enquiries, including repairs, rent accounts, housing applications and general support, always delivering a positive customer experience.
Day-to-day, you'll communicate with customers via phone, email and webchat, providing advice and assistance, updating records, and working with colleagues across Housing Operations to resolve enquiries quickly and efficiently.
Skills and Experience Needed
We’re looking for someone with solid customer service experience, confidence working to targets, and a strong team ethic. You’ll bring strong communication skills, ability to build trust with customers from all backgrounds. You should be comfortable using a range of IT systems, able to multitask, and have a friendly, professional approach that builds trust. A good standard of education (minimum 5 GCSEs or equivalent) and an awareness of diverse customer needs are essential.
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Perks, Benefits and a glimpse into our Codi world
This is a full time and permanent role with a competitive salary, along with a great package designed to support you at work and beyond.
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£28,324.00 per annum
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26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
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Continuous professional training and development
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Blue Light Card Eligibility giving discounts at 15,000 brands.
To explore the full range of benefits, perks and rewards, visit: Careers - Codi
FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now.
Interviews will be held on 10th September 2026.
Customer Contact Advisor in Cardiff employer: pobl.
pobl. is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the medical communications field. With a focus on employee growth, we offer comprehensive training and mentorship opportunities, ensuring that our team members thrive in their careers while enjoying the flexibility of remote or hybrid working arrangements. Join us in a dynamic environment where your contributions are valued and rewarded, making a real difference in healthcare communication.
