About the role
As a Customer Account Manager, you will be the primary point of contact for our customers, providing them with a proactive and supportive income service. You will use data to identify customers at risk of debt and offer preventative support, as well as provide advice, guidance, and assistance to customers in debt. By working collaboratively with internal and external partners, you will strive to support our customers in sustaining their tenancies and reducing arrears.
You will be responsible for effectively managing rent accounts, ensuring that income is maximised, and customers are supported in maintaining their tenancies.
This is a 37 hour agile role, permanent basis. The team work from home, in the community and meet routinely in the local office for team meetings depending on which team you’re working with at that time.
Skills and Experience Needed
The ideal candidate will have experience delivering an effective income management service, supported by a strong track record of working collaboratively within a team to provide flexible, person centred support. They will demonstrate the ability to build and maintain productive relationships with external agencies and organisations, alongside excellent knowledge of welfare benefits and local support services available to customers. A commitment to putting customers first is essential, along with clear evidence of delivering services that reflect this approach.
A full driving licence and access to a car are essential for this role, as you will be required to travel across all our operating areas as needed. This flexibility is key to supporting teams effectively and ensuring our customers receive a consistent, high quality service wherever cover is required.
We're looking for someone with experience of delivering an effective income management service, helping customers to sustain their tenancies while ensuring rent accounts are managed proactively. Experience of monitoring arrears, negotiating repayment arrangements, and taking appropriate action to maximise income collection is essential.
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Perks, Benefits and a glimpse into our Codi world
This is a 37 hour, permanent with a competitive salary, along with a great package designed to support you at work and beyond.
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£37,726 per annum pro rata
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Mixture of office and home working, depending on business needs
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26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
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Sick Pay, rising with length of service up to 6 months full pay after 4 years.
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Blue Light Card Eligibility giving discounts at 15,000 brands.
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Continuous professional training and development
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Mileage paid at 45p plus 5P per passenger per mile
To explore the full range of benefits, perks and rewards, visit: Careers - Codi
FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now. Interviews are due to take place on Thursday 13th August 2026 in our Cardiff office.
Customer Account Manager in Cardiff employer: pobl.
pobl. is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the medical communications field. With a focus on employee growth, we offer comprehensive training and mentorship opportunities, ensuring that our team members thrive in their careers while enjoying the flexibility of remote or hybrid working arrangements. Join us in a dynamic environment where your contributions are valued and rewarded, making a real difference in healthcare communication.
