At a Glance
- Tasks: Lead housing services and support tenants across Swansea, Neath, and Carmarthenshire.
- Company: Codi, a not-for-profit housing provider in Wales with a compassionate culture.
- Benefits: Competitive salary, flexible working, generous holiday, and professional development opportunities.
- Other info: Join a passionate team dedicated to supporting nearly 17,000 individuals daily.
- Why this job: Make a real difference in your community while enjoying a great work-life balance.
- Qualifications: Experience in tenancy management and strong knowledge of housing legislation required.
The predicted salary is between 38648 - 38648 £ per year.
We’re looking for a full‑time and permanent Neighbourhood Housing Manager to join our team in Swansea. The role leads the delivery of housing services across Swansea, Neath and Carmarthenshire. It is an agile role that can be based in the office, at home, or within the communities we serve, and includes a 9‑day fortnight to support work‑life balance. You will be the main contact for customers and partners, working closely with teams across the organisation to deliver a joined‑up, holistic approach, and will visibly support tenants, manage lettings, improve estates and community safety across the area patch.
Codi is a not‑for‑profit provider of housing, care and support in Wales, looking after almost 25,000 homes and building more than 4,500 new ones over the next five years. We support nearly 17,000 individuals daily and employ over 3,000 passionate colleagues.
The Neighbourhood Housing Manager leads a patch of approximately 400 homes, building meaningful relationships with customers and ensuring zero evictions. You will manage difficulties early, collaborate with community development and housing support services, and monitor safety, safeguarding and anti‑social behaviour, making proportionate decisions and keeping accurate digital records.
Skills and Experience Needed:
- Solid experience in tenancy and estate management, delivering customer‑focused services.
- Strong knowledge of housing legislation, including the Renting Homes (Wales) Act 2016.
- Experience managing antisocial behaviour and safeguarding cases, and handling competing priorities.
- Confidence using digital systems and accurate record keeping.
- Relevant professional qualification or equivalent experience.
- Full driving licence and access to a vehicle.
- Track record of delivering great service and continuous improvement.
- Understanding of and commitment to building relationships with external agencies and elected representatives.
Values: Compassionate, Authentic and Progressive. The role embraces these principles and thrives in an environment shaped by them.
Pay and Pensions: £38,648 per annum. Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Defined Benefit (DB) 1/80th of final salary for every year of service. 3 x Life Cover linked to pension membership. Saving scheme with competitive interest rate. Give As You Earn scheme for tax‑efficient charity donations. Option to be paid either weekly or monthly from 1st April 2026.
Time Off and Flexibility: 26 days holiday, pro‑rata plus bank holidays; rising to 31 days with an extra day for each full year of service. Flexible working opportunities dependent on the role. Maternity & Adoption Leave: 20 weeks. Paternity Leave: 3 weeks.
Wellbeing: Sick Pay, rising with length of service up to 6 months full pay after 4 years. Eye care reimbursement up to £100 towards eye tests and glasses. Free counselling, coaching, wellbeing team and OH service to all colleagues. Annual Health Check. Health Cash Plan.
Getting Around: Mileage paid at 45p plus 5p per passenger per mile. Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility). Cycle to Work Scheme.
Personal Development: Continuous professional training and development. Leadership development programmes. Professional memberships needed for the role are reimbursed. Career coaching. Support with funding and time for qualifications.
Perks and Recognition: Long Service Awards. Blue Light Card Eligibility giving discounts at 15,000 brands. Colleague Discount platform.
FREDIE: Fairness, Respect, Equality, Diversity, Inclusion, Engagement – our guiding principles. Whatever your background, you will have an equal opportunity to rise with us.
Neighbourhood Housing Manager in Swansea employer: Pobl Group
Codi is an exceptional employer that prioritises the well-being and growth of its employees while fostering a supportive community in Aberavon. With competitive pay rates, including a 20% uplift for night shifts, and a comprehensive benefits package, Codi ensures that Care Workers receive not only financial rewards but also opportunities for personal and professional development in a nurturing environment dedicated to enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Manager in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Codi. Attend local events or online webinars to make connections and show your passion for community work.
✨Tip Number 2
Prepare for interviews by researching common questions for Neighbourhood Housing Managers. Think about how your experience aligns with their values of compassion, authenticity, and progressiveness.
✨Tip Number 3
Showcase your digital skills! Be ready to discuss how you’ve used technology in previous roles to manage records or improve services. This is key for the role, so let’s highlight that expertise!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in the communities we serve.
We think you need these skills to ace Neighbourhood Housing Manager in Swansea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Neighbourhood Housing Manager role. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills:Don’t just list your qualifications; give us examples of how you’ve used them in real-life situations. We want to see your solid experience in tenancy and estate management shining through!
Be Authentic:Let your personality come through in your application. We value authenticity, so share your passion for housing services and how you embody our values of compassion, authenticity, and progressiveness.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you started on this exciting journey with us!
How to prepare for a job interview at Pobl Group
✨Know Your Housing Legislation
Make sure you brush up on the Renting Homes (Wales) Act 2016 and other relevant housing laws. Being able to discuss these confidently will show that you’re serious about the role and understand the legal framework you'll be working within.
✨Showcase Your Customer-Focused Approach
Prepare examples of how you've delivered customer-focused services in the past. Think about specific situations where you’ve built relationships with tenants or resolved issues effectively. This will demonstrate your commitment to the compassionate values of the organisation.
✨Demonstrate Your Digital Savvy
Since the role involves accurate record-keeping and using digital systems, be ready to talk about your experience with technology. Share specific tools or software you’ve used in previous roles and how they helped you manage your responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions about managing antisocial behaviour or safeguarding cases. Think through potential scenarios you might face in the role and how you would handle them. This will show your ability to make proportionate decisions and manage competing priorities effectively.
