Neighbourhood Housing Assistant (A) in Swansea

Join us as a Neighbourhood Housing Assistant and play a vital role in delivering high quality, customer focused housing services across our communities. In this rewarding position, you’ll provide essential administrative and coordination support to our Neighbourhood Teams, helping ensure our services are responsive, efficient, and centred around our customers’ needs. You’ll contribute to tenancy management, support anti-social behaviour casework to help create safer neighbourhoods, and maintain accurate records that underpin the safety and compliance of our homes. You’ll also be involved in the allocation and letting of properties, helping to ensure a smooth, fair, and customer friendly process from start to finish.

Based from our Swansea office, this role offers agile working, with a blend of home, office, and site-based activity, depending on business needs. A full driving licence and access to a vehicle is desirable, but not essential.

Day to day, you’ll carry out a variety of administrative tasks, supporting low level ASB cases, acting as the first point of contact for customer queries, completing compliance related tasks, and managing tenancy changes. You’ll also handle minor housing enquiries and provide general office administration support.

We’re looking for someone who brings proven experience in delivering effective administrative and service support within a fast paced, customer focused environment, and who is confident working with a wide range of internal and external stakeholders. You’ll have strong IT skills, including MS Word, Excel and Outlook, and be able to work collaboratively while also using your own initiative to solve problems. A friendly, person centred approach to customer service is essential, along with the ability to communicate clearly and professionally, both verbally and in writing. You’ll be highly organised with excellent attention to detail, comfortable handling sensitive or challenging conversations with care, and able to work both independently and as part of a team. We’re also looking for someone proactive and adaptable, who can take accurate and reliable notes with confidence.

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

This is a 30 hour per week role and fixed term until 31st March 2027 with a competitive salary, along with a great package designed to support you at work and beyond. £27,107 per annum, 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service. Continuous professional training and development. Blue Light Card Eligibility giving discounts at 15,000 brands.

Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential. We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives. With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive.

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us.