At a Glance
- Tasks: Lead our responsive repairs service and transform customer experiences.
- Company: Join Pobl Group, a leading not-for-profit organisation in Wales.
- Benefits: Enjoy flexible working, generous holiday, and professional development opportunities.
- Other info: Be part of a compassionate team focused on positive change.
- Why this job: Make a real difference in communities while leading a dynamic team.
- Qualifications: Experience in leadership and operational performance is essential.
The predicted salary is between 65000 - 85000 £ per year.
As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.
Join us at an exciting time for the group and during a period of transformation at Pobl on a full-time, permanent basis. Lead our repairs service and help shape the future of customer experience at Pobl. This is your chance to be part of a new chapter, transforming how we deliver responsive repairs and making a real difference for our customers and colleagues.
Overview
This is a high-impact leadership role where you can make a real difference to how our customers experience their homes. You will lead the transformation of our responsive repairs service, overseeing the day-to-day delivery of around 57,500 repairs each year. You’ll have the space to innovate, use data confidently, and create a culture where colleagues can develop and thrive. This role is ideal for someone who enjoys solving problems, improving services, and leading teams through positive change.
Where does this role fit in?
This role sits within our Trades leadership team and works closely with the Head of Planned Maintenance, the Commercial Performance Manager, and our workstream managers, supervisors, engineers and schedulers. You will help coordinate resources, monitor budgets and performance, and support senior leaders in shaping our repairs strategy.
The purpose of this role is to lead the in-house responsive repairs team, make sure repairs are completed safely, on time, and to the right quality standards, and use both data and customer feedback to improve the service. You will ensure value for money, support long-term transformation, and maintain a safe and compliant working environment. This role is central to delivering a repairs service that is efficient, fair, accessible and continually improving.
What skills and experience do you need?
We’re looking for a confident, people focused leader who can guide a busy service and make improvements that matter. You’ll be a great fit if you:
- Have experience leading teams and delivering strong operational performance.
- Enjoy improving services and helping people adapt to change.
- Can manage budgets and make data informed decisions.
- Communicate clearly and build positive relationships at all levels.
- Create a supportive, motivating environment for colleagues.
- Understand repairs and safety standards, or are keen to learn quickly.
- Hold a full driving licence. Technical qualifications are a bonus, not a requirement.
If you want to make a real difference to customers and colleagues, this role gives you that opportunity.
What are the pay and benefits?
Our Pobl Repairs Team covers areas between Haverfordwest and Monmouthshire, with our office base for this role being either Cwmbran or Swansea. Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight. 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Money and Pensions
The exact salary is £76,501 for a 40 hour, full time, permanent position. 45p per mile for mileage allowance. Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80 th of final salary for every year of service. 3 x Life Cover linked to pension membership. Saving scheme with competitive interest rate. Give As You Earn scheme for tax efficient charity donations. From 1 st April 2026 the option to be either weekly or monthly paid. Sick Pay, rising with length of service up to 6 months full pay after 4 years. Eyecare: Up to £100 reimbursement towards eye tests and glasses. Free counselling, coaching, wellbeing team, and OH service to all colleagues. Annual Health Check. Health Cash Plan.
Your Development
Continuous professional training and development. Professional memberships needed for your role are reimbursed. Career coaching. Support with funding and time for qualifications. Long Service Awards. Blue Light Card Eligibility giving discounts at 15,000 brands.
FREDIE
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.
How do you apply?
If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter along with a few contact details so that we can get back in touch with you. Interviews will take place 19 th or 20 th January and will include a presentation, competency based interview and a psychometric feedback assessment. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262.
Who are Pobl group?
Pobl Group is one of Wales’ largest not-for-profit housing and care organisations, providing safe homes, personalised support, and vibrant communities where people can thrive. In 2024, we merged with Linc, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive, and focused on making a positive difference every day.
Head of Responsive Repairs in Swansea employer: Pobl Group
At Pobl Group, we pride ourselves on being a not-for-profit organisation that truly values its employees and the communities we serve. With a strong focus on employee development, flexible working arrangements, and a supportive work culture, we empower our team members to innovate and lead meaningful change in the lives of thousands across Wales. Join us in Swansea or Torfaen, where you can enjoy generous benefits, including extensive holiday allowances, professional training opportunities, and a commitment to fairness and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Responsive Repairs in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already at Pobl. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Pobl’s values and recent projects. Show us how your experience aligns with our mission to make a difference in communities.
✨Tip Number 3
Practice your presentation skills! Since interviews will include a presentation, rehearse what you want to say. Keep it clear, engaging, and relevant to the role of Head of Responsive Repairs.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you on our radar as we make our decision.
We think you need these skills to ace Head of Responsive Repairs in Swansea
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your leadership experience and any relevant achievements in repairs or customer service. Tailor it to show how you can make a difference at Pobl.
Write a Focused Cover Letter:Keep it short and sweet! Use your cover letter to explain why you're the perfect fit for the Head of Responsive Repairs role. Mention specific skills and experiences that align with the job description.
Show Your Passion for Change:We love candidates who are excited about making a difference! In your application, share examples of how you've led teams through change or improved services in the past. Let your enthusiasm shine through!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this amazing opportunity. We can't wait to hear from you!
How to prepare for a job interview at Pobl Group
✨Know Your Impact
Before the interview, take some time to understand how your role as Head of Responsive Repairs can make a difference in the community. Be ready to discuss specific examples of how you've improved services in the past and how you plan to do so at Pobl.
✨Data is Your Friend
Since this role involves using data to inform decisions, brush up on relevant metrics and performance indicators related to repairs services. Prepare to share how you've used data in previous roles to drive improvements and ensure value for money.
✨Showcase Your Leadership Style
Pobl is looking for a people-focused leader, so think about your leadership style and how it aligns with their values of fairness, respect, and inclusion. Be prepared to share examples of how you've created supportive environments for your teams.
✨Prepare for the Presentation
As part of the interview process, you'll need to deliver a presentation. Make sure you know your audience and tailor your content to highlight your vision for transforming the responsive repairs service. Practice your delivery to ensure you come across as confident and engaging.
