At a Glance
- Tasks: Support adults with complex needs to live independently and enjoy daily activities.
- Company: Join Pobl Group, a caring employer making a difference in communities across Wales.
- Benefits: Enjoy flexible hours, competitive pay, holiday entitlement, and various employee perks.
- Other info: Opportunities for training and progression, including QCF Level 3 qualification.
- Why this job: Make a meaningful impact while working in a supportive and passionate team environment.
- Qualifications: Experience with adults with complex needs and a full UK driving licence required.
The predicted salary is between 24531 - 27300 £ per year.
Summary
Are you ready to build a career where everything you do truly matters? We’re looking for a compassionate and motivated Support Worker to join our Supported Living team in Swansea, supporting four incredible individuals with learning disabilities and complex health needs to live full, active, and independent lives in a welcoming bungalow setting. This is a dynamic, hands‑on role where no two days are the same. You’ll be supporting people both at home and out in the community, from everyday routines to meaningful experiences, so being a confident manual driver with a full UK licence is essential. You’ll work a varied shift pattern including day shifts (7:30am–3:00pm or 3:00pm–9:00pm) and waking nights (8:00pm–8:00am), with enhanced rates for night work. We’re looking for someone who is caring, reliable, and physically able to support manual handling, but above all, someone who is passionate about empowering others to live as independently as possible. In return, you’ll be part of a warm, supportive team where you can build genuine relationships and develop valuable skills in complex care. Due to the specific needs of the individuals we support and current legal guidance, this role is open to female applicants only. If you’re looking for a role that is active, varied, and makes a lasting impact, we’d love to hear from you.
About the Role
In this role, you’ll be at the heart of helping the people we support enjoy an active and fulfilling lifestyle. Their days are shaped by their interests and choices, whether that’s heading out for scenic beach walks, enjoying day trips, going out for meals, or simply spending time watching football together or heading out for a game of ten‑pin bowling. You’ll play a key part in enabling these experiences, creating opportunities for independence, fun, and connection. Much of the role involves spending time out in the community, supporting independence while also building strong, trusting relationships. One individual communicates in their own unique way, so patience and a genuine willingness to understand and connect are important. The service is based in a bungalow setting, where you’ll work as part of a strong and supportive team. There is a balance of structured routines, such as attending day services, alongside more flexible, person‑led activities. The role also involves providing personal care, full manual handling support, and supporting with PEG feeding, with training provided where needed. You may also have the opportunity to accompany individuals on UK holidays, helping to create memorable experiences and maintain continuity of care. During waking nights, you’ll provide reassurance, monitor wellbeing, and offer support with overnight care needs.
What You’ll Be Doing
- Enable independence through community access, including day trips, beach walks, meals out, football, and bowling.
- Build strong, trusting relationships, including supporting one individual with unique communication needs.
- Provide personal care, full manual handling, and PEG feeding support (training provided).
- Work collaboratively as part of a strong, supportive team with limited lone working.
- Support structured routines such as day services alongside flexible, person‑led activities.
- Maintain digital record keeping.
Skills And Experience Needed
A background of working with people with physical or mental health needs is desired, but not necessary as full training and support from senior staff and management is provided.
Please Ensure Your Application Evidences Experience Of The Following
- I.T, numeracy & digital literacy.
- Experience working as part of a team and with people or customers.
Pay and Pensions
- £25,877 (£13.45 per hour)
- Sleep‑in rate: £62.64 per 8 hour shift (approx. 1 per week).
- Waking night rate: 20% Enhancement from 11pm to 7am.
- Enhanced DBS which we will pay for.
- Social Care Wales registration is fully reimbursed.
- Pension Choices:
- Defined Contribution (DC) Scheme with matched contributions up to 10%.
- Defined Benefit (DB) 1/80th of final salary for every year of service.
- 3 × Life Cover linked to pension membership.
- Saving scheme with competitive interest rate.
- Give As You Earn scheme for tax‑efficient charity donations.
- From 1st April 2026 the option to be either weekly or monthly paid.
Time off and Flexibility
- 26 days holiday, pro rata entitlement plus Bank holidays; rising to 27 days after 1 year service or cash equivalent of 1 day’s annual leave.
- Maternity & Adoption Leave: 20 weeks.
- Paternity Leave: 3 weeks.
Wellbeing
- Sick Pay, rising with length of service up to 6 months full pay after 4 years.
- Eyecare: Up to £100 reimbursement toward eye tests and glasses.
- Free counselling, coaching, wellbeing team, and OH service to all colleagues.
- Annual Health Check.
- Health Cash Plan.
Getting Around
- Mileage paid at 45p plus £5 per passenger per mile.
- Cycle to Work Scheme.
Personal Development
- Continuous professional training and development.
- Leadership development programmes.
- Professional memberships needed for your role are reimbursed.
- Career coaching.
- Support with funding and time for qualifications.
Perks and Recognition
- Long Service Awards.
- Blue Light Card Eligibility giving discounts at 15,000 brands.
- Colleague Discount platform.
Support Worker (Health Needs) in Swansea employer: Pobl Group
Pobl Group is an exceptional employer dedicated to making a meaningful impact in the lives of individuals with complex needs. Located in Port Tennant, Swansea, our supportive work culture fosters personal growth and offers extensive training opportunities, including QCF Level 3 qualifications. With competitive pay, flexible shifts, and a range of employee benefits, including a health cash plan and gym discounts, we empower our staff to thrive while making a difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker (Health Needs) in Swansea
✨Tip Number 1
Familiarise yourself with the specific needs of adults with complex needs. Understanding their challenges and how to support them effectively will not only help you in the role but also impress during any interviews.
✨Tip Number 2
Highlight your flexibility in working hours, especially for waking night shifts. Being open to various shift patterns shows your commitment and willingness to meet the needs of the service.
✨Tip Number 3
Demonstrate your passion for making a difference in people's lives. Share personal experiences or stories that showcase your empathy and dedication to supporting others, as this aligns with Pobl Group's values.
✨Tip Number 4
Prepare to discuss how you would engage with the individuals you’ll be supporting. Think about activities you could do together, such as outings or hobbies, to show your proactive approach to enhancing their independence.
We think you need these skills to ace Support Worker (Health Needs) in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience working with adults with complex needs. Include specific examples of how you've supported individuals in similar roles, focusing on your skills in empathy, listening, and promoting independence.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for making a difference in people's lives. Mention your enthusiasm for the role and how your values align with those of Pobl Group, particularly their commitment to fairness, respect, and inclusion.
Highlight Flexibility:Since the role requires flexibility with shifts, emphasise your availability for various shift patterns, including waking nights. This shows your willingness to meet the needs of the service and the individuals you will support.
Showcase Relevant Skills:In your application, clearly outline your core skills such as initiative, teamwork, and the ability to work independently. Provide examples of how you've used these skills in previous roles, especially in care settings.
How to prepare for a job interview at Pobl Group
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for supporting individuals with complex needs. Share personal experiences or stories that highlight your commitment to making a difference in people's lives.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt to different schedules. Highlight any previous experience you have with flexible working hours.
✨Highlight Relevant Experience
Discuss any past roles where you've worked with adults with complex needs. Be specific about the skills you developed, such as administering medication or providing personal care, and how they relate to the job you're applying for.
✨Emphasise Teamwork and Communication Skills
As a Support Worker, you'll need to work closely with colleagues and the individuals you support. Share examples of how you've successfully collaborated with others in the past and your approach to effective communication.
