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For Companies At a Glance
- Tasks: Support residents through energy improvement projects, ensuring they feel informed and confident.
- Company: Pobl Group is a leading housing organisation focused on sustainability and community support across Wales.
- Benefits: Enjoy flexible working, 26 days holiday, health plans, and training opportunities.
- Why this job: Be part of a pioneering team making homes greener while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential; training provided for technical aspects.
- Other info: This role requires a full driving licence and access to a car.
The predicted salary is between 29260 - 40900 £ per year.
Overview
We are excited to be recruiting for three brand new Resident Liaison Officer (Retrofit Advisor) roles. These are the first of their kind in our organisation, giving you the chance to help shape how we support residents through energy improvement and decarbonisation projects in their homes. These roles are all about people. Making sure residents feel supported, informed, and confident throughout the retrofit process. You\\\’ll be the link between residents, our internal teams, and contractors, helping to make homes warmer, greener, and more energy efficient.
What is great about the role?
- A unique opportunity- Be part of the very first team of Retrofit Advisors, shaping how this important role is delivered.
- Meaningful work- Directly support residents to understand and benefit from improvements that make their homes more comfortable and energy efficient.
- A people first focus- This role is about listening, building trust, and making complex information clear and accessible.
- Skill development- Whether you bring customer service or technical experience, we\\\’ll support you to grow in both areas.
- Team support- With three new roles, you\\\’ll join a small team starting this journey together, learning from and supporting each other.
- Future focused- Work on projects that contribute to tackling climate change and creating sustainable communities.
Where does this role fit in?
- As a Resident Liaison Officer (Retrofit Advisor), you will be the main point of contact for residents before, during, and after retrofit work in their homes.
- Work closely with the Asset Management, Housing Management, and Project Delivery teams.
- Support residents with clear explanations of what is happening, when, and how it may affect them.
- Provide practical guidance on how to get the most from new energy systems (like solar panels, batteries, or heating upgrades).
- Help identify and support residents who may need extra assistance during the process.
- Monitor resident feedback and environmental data to ensure projects deliver the best results.
- Contribute ideas to improve how we deliver retrofit projects in the future.
You will not manage a team but will play a central part in making sure projects run smoothly and residents feel confident every step of the way.
We are looking for individuals with customer service experience, strong communication skills, and the ability to support residents with different needs. You\\\’ll need to be organised, proactive, and it is essential that you complete PAS 2035 Retrofit Advisor training within a reasonable timeframe. A full driving licence and access to a car are required. This role suits someone who enjoys helping people, explaining technical information clearly, and working on sustainability projects. Experience in energy, retrofit, or construction is helpful but not essential, as full training will be provided, including the required PAS 2035 certification.
Who are Pobl Group?
Pobl Group is a leading housing and community focused organisation providing homes, support, and services across Wales. We are committed to improving the lives of our residents, promoting sustainability, and creating thriving communities. Recently, we merged with Linc, bringing together two organisations with shared values and a strong focus on delivering high quality housing, innovative services, and excellent customer care. Joining Pobl means becoming part of a supportive, values driven team that is making a real difference for residents and communities across Wales.
What we offer
- Salary: £36,575 for a 37 hour, full time, fixed term 18 month position.
- Base locations: Swansea, Newport, or Cardiff
- Coverage area includes Chepstow, Haverfordwest, South Powys, and surrounding communities
- We offer flexible working policies – this role is a hybrid role. You\\\’ll spend time out on site, engaging with communities and making a real impact
- A Basic DBS is required for the role which we pay for.
- 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service
- Mileage is paid at 45p per mile
- Pension scheme
- Sick Pay
- Colleague Referral Scheme (£250 per referral)
- Time for Talking – a free counselling service
- Health Cash Plan
- Savings Scheme
- Electric Vehicle Lease Schemes
- Cycle to work and Electric Car scheme
- Eyecare plan
- Give as You Earn charity donation scheme
- Gym and shopping discounts
- Training and progression opportunities
#J-18808-Ljbffr
Resident Liaison Officer (Retrofit Advisor) x 3 employer: Pobl Group
Contact Detail:
Pobl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Retrofit Advisor) x 3
✨Tip Number 1
Familiarise yourself with the principles of retrofit and energy efficiency. Understanding the basics will help you communicate effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the energy and construction sectors. Attend local events or join online forums to connect with others who share your interests, which can provide valuable insights and potential referrals.
✨Tip Number 3
Practice your communication skills by explaining complex topics in simple terms. This will prepare you for the role's focus on making technical information accessible to residents.
✨Tip Number 4
Research Pobl Group and their sustainability initiatives. Being knowledgeable about the organisation's values and projects will show your genuine interest and help you align your answers during any interviews.
We think you need these skills to ace Resident Liaison Officer (Retrofit Advisor) x 3
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Resident Liaison Officer (Retrofit Advisor). Highlight how your skills align with their focus on supporting residents and promoting sustainability.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, communication, and any technical knowledge related to energy or retrofit projects. Use specific examples that demonstrate your ability to support residents effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the retrofit process. Mention your proactive approach and willingness to complete the necessary training, such as the PAS 2035 Retrofit Advisor certification.
Showcase Soft Skills: Emphasise your soft skills in your application, such as empathy, organisation, and the ability to communicate complex information clearly. These are crucial for building trust with residents and ensuring they feel supported throughout the retrofit process.
How to prepare for a job interview at Pobl Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the retrofit process and how it impacts residents, as this will help you answer questions confidently and demonstrate your commitment to supporting them.
✨Showcase Your Communication Skills
Since this role is all about people, be prepared to showcase your strong communication skills. Think of examples where you've successfully explained complex information in a clear and accessible way, especially in customer service settings.
✨Demonstrate Empathy and Support
Prepare to discuss how you would support residents with different needs during the retrofit process. Share any relevant experiences where you've built trust and provided assistance to individuals facing challenges.
✨Highlight Your Organisational Skills
Being organised and proactive is essential for this role. Be ready to talk about how you manage your time and tasks effectively, especially when dealing with multiple residents and projects simultaneously.