Support Worker (Relief) in Newport

Join Our Relief Bank Team – Make a Real Difference Every Day. We’re looking to grow our team of passionate, dedicated Relief Bank Support Workers at our Supported Living Service in Caerleon, Newport. This is more than just a job, it’s a chance to make a genuine, lasting difference. You’ll be supporting three incredible individuals with learning and physical disabilities, helping them live fulfilling, independent lives. There are a variety of shifts including days, nights, and weekends, giving you flexibility and variety in your role. We also offer maternity and part time permanent opportunities within this service.

Important Requirement: Due to the specific needs of the individuals we support and in line with current legal guidance, this role is open to female applicants only.

This service is home to individuals with Physical and Learning Disabilities. As a relief bank Support Worker, you will play a vital role in ensuring their safety, comfort, and wellbeing. Your support will focus on promoting independence where appropriate, providing reassurance, and responding to individual needs in a calm and attentive manner. The service promotes the importance of the “do with and not do for” approach, and even during night‑time hours this ethos remains at the heart of the support we provide. Each individual has their own unique personality, routines, and overnight support needs. As part of the team, you will help maintain a peaceful environment, encourage healthy sleep routines, and provide support that enables the people we support to feel safe and respected in their home. Your role will be instrumental in creating continuity of care and ensuring consistency between day and night support.

Key Duties:

• Provide high‑quality personal care, administer medication, and respond to individual care needs in a respectful and person‑centred way.
• Support individuals with daily routines, including morning and evening activities, as well as night‑time support such as repositioning, comfort checks, and ensuring individuals are safe and settled.
• Maintain accurate digital records, document all observations (day and night), and communicate effectively with colleagues to ensure continuity of care.
• Carry out domestic tasks appropriate to the shift, including cleaning, laundry, meal preparation, and maintaining a safe, comfortable environment.
• Offer reassurance, emotional support, and meaningful interaction, adapting communication styles to meet individual needs at all times.
• Work collaboratively as part of the wider team, sharing information, supporting colleagues, and contributing ideas to continuously improve the service.

Skills and Experience:

• A background of working with people with physical or mental health needs is desired, but not necessary as full training and support from senior staff and management is provided.
• IT, Literacy & numeracy skills.
• Experience working as part of a team and customer service skills.

Values: At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

Pay and Pensions:

• £25,877 (£13.45 per hour).
• Sleep‑in rate: £62.64 per 8‑hour shift – approx. 1 per week.
• Waking night rate: 20% enhancement from 11 pm to 7 am.
• Enhanced DBS which we will pay for.
• Social Care Wales registration is fully reimbursed.
• Pension choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Defined Benefit (DB) of 1/80th of final salary for every year of service.
• 3 × Life Cover linked to pension membership.
• Saving scheme with competitive interest rate.
• Give As You Earn scheme for tax‑efficient charity donations.
• From 1st April 2026 the option to be either weekly or monthly paid.

Time Off and Flexibility:

• 26 days holiday, pro‑rata entitlement plus Bank holidays. Rises to 27 days after 1 year of service or cash equivalent of 1 day’s annual leave.
• Maternity & Adoption Leave: 20 weeks.
• Paternity Leave: 3 weeks.

Wellbeing:

• Sick Pay, rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team, and OH service to all colleagues.
• Annual Health Check.
• Health Cash Plan.

Getting Around:

• Mileage paid at 45p plus 5p per passenger per mile.
• Cycle to Work Scheme.

Personal Development:

• Continuous professional training and development.
• Leadership development programmes.
• Professional memberships needed for your role are reimbursed.
• Career coaching.
• Support with funding and time for qualifications.

Perks and Recognition:

• Long Service Awards.
• Blue Light Card eligibility giving discounts at 15,000 brands.
• Colleague Discount platform.

FREDIE: At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.