At a Glance
- Tasks: Lead fair and transparent rent and service charge management across 24,000 properties.
- Company: Join Codi, a compassionate and progressive organisation focused on customer wellbeing.
- Benefits: Competitive salary, pension options, 26 days holiday, and flexible working arrangements.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference in housing services and improve customer experiences.
- Qualifications: Experience in rent, service charges, or housing income with strong leadership skills.
The predicted salary is between 52000 - 58000 £ per year.
Our customers are at the heart of everything we do. As our Rent & Service Charge Manager, you’ll lead the delivery of fair, transparent, and compliant rent and service charge services across more than 24,000 properties, helping ensure charges are clear, affordable, and easy to understand. This is a strategic leadership role where you’ll work collaboratively across teams, influence organisational policy, and drive continuous improvement to deliver the best outcomes for our customers and communities. This is a full‑time, permanent, hybrid role, combining home working, office collaboration, and face‑to‑face engagement with customers and partners. If you’re passionate about fairness, transparency, and making a real difference—read on to find out more about the role and how you could be part of our team.
You will be a key leader responsible for rent and service charge management across the organisation.
- Act as the main organisational contact for rent and service charge matters.
- Work closely with Finance, Development, Procurement, Care & Support, and Housing teams.
- Engage with external stakeholders such as Local Authorities, Housing Benefit teams, and the Department for Work and Pensions.
- Lead customer consultations on policy changes and service charge matters.
- Support organisational strategy by ensuring services are compliant, efficient, and customer‑focused.
- Lead and support colleagues, encouraging collaboration, shared learning, and continuous improvement.
You will directly influence how we deliver fair and transparent housing services. A strategic leadership role where you can shape policies and improve customer outcomes. Opportunities to collaborate with multiple teams including Finance, Development, Procurement, and Neighbourhood teams. A varied role combining technical expertise, customer engagement, and service improvement. The chance to make a real difference to customers’ financial wellbeing and housing experience.
We’re looking for someone who brings a mix of technical knowledge, leadership, and a strong customer focus. You’ll likely have experience in rent, service charges, housing income, or a similar role where you’ve worked with complex financial or regulatory information. You’ll be comfortable working with others, building positive relationships, and supporting teams to deliver great services. We’re especially interested in people who are organised, solutions‑focused, and motivated to improve how things work for customers and colleagues.
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
The exact salary is £54,663 for a 37 hour, full time, permanent position. Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80th of final salary for every year of service. 3 x Life Cover linked to pension membership. Saving scheme with competitive interest rate. Give As You Earn scheme for tax efficient charity donations. From 1st April 2026 the option to be either weekly or monthly paid.
26 days holiday, pro rata entitlement plus.
Rent & Service Charge Manager in Newport employer: Pobl Group
Codi is an exceptional employer that prioritises fairness, transparency, and community impact, making it an ideal workplace for those passionate about improving housing services. With a strong focus on employee growth, collaborative work culture, and a hybrid working model, you will have the opportunity to influence organisational policies while enjoying a supportive environment that values compassion and authenticity. The comprehensive benefits package, including competitive salary, pension options, and generous holiday entitlement, further enhances the rewarding experience of being part of our team.
StudySmarter Expert Advice🤫
We think this is how you could land Rent & Service Charge Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to fairness and transparency, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in rent and service charge management can make a difference. Highlight your leadership experience and customer focus to show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a positive impact.
We think you need these skills to ace Rent & Service Charge Manager in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Rent & Service Charge Manager. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Leadership Skills:Since this is a strategic leadership role, don’t forget to emphasise your leadership experience. Share examples of how you've influenced policy or led teams to improve services in previous roles.
Be Customer-Focused:We want someone who puts customers at the heart of everything. Include specific instances where you’ve made a difference to customer outcomes or improved service delivery in your past positions.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Pobl Group
✨Know Your Numbers
As a Rent & Service Charge Manager, you'll be dealing with complex financial information. Brush up on your knowledge of rent and service charge calculations, and be ready to discuss how you would ensure transparency and fairness in these processes during the interview.
✨Showcase Your Leadership Skills
This role requires strong leadership and collaboration across various teams. Prepare examples of how you've successfully led projects or initiatives in the past, particularly those that involved cross-departmental teamwork and customer engagement.
✨Understand the Regulatory Landscape
Familiarise yourself with the relevant regulations and policies affecting rent and service charges. Be prepared to discuss how you would ensure compliance while also advocating for customer needs and improving service delivery.
✨Emphasise Customer Focus
Since the role is centred around customer outcomes, think about how you can demonstrate your commitment to customer service. Prepare to share specific instances where you've made a positive impact on customers' experiences or financial wellbeing.
