At a Glance
- Tasks: Deliver exceptional customer service and support to sustain tenancies across various communities.
- Company: Codi Group, a compassionate not-for-profit making a real difference in people's lives.
- Benefits: Competitive salary, flexible working, generous holiday, and professional development opportunities.
- Other info: Join a passionate team dedicated to supporting communities and individuals across South Wales.
- Why this job: Make a positive impact while building valuable skills in a dynamic environment.
- Qualifications: Experience in income management and strong relationship-building skills required.
The predicted salary is between 37726 - 37726 £ per year.
Are you passionate about delivering exceptional customer service and making a positive impact on people’s lives? We are looking for a Customer Account Manager to join our team. In this role, you will play a vital role in ensuring our customers receive a high‑quality service and support to sustain their tenancies while effectively managing income and minimising customer debt. This role offers a unique and rewarding opportunity to work across a variety of settings, providing vital cover for Customer Account Managers during annual leave, sickness, and peak periods. Rather than being based in one fixed patch, you’ll get to make a difference in a variety of communities and services, building a broad and valuable skillset along the way. While your base will be in Cardiff, you’ll travel across all areas we cover depending on the need, making this an ideal role for someone who enjoys variety, meeting new people, and adapting to different environments. It’s a fantastic chance to support and advise a wide range of customers across South Wales, all while developing your experience and making a real impact wherever you go.
You will be the primary point of contact for our customers, providing them with a proactive and supportive income service. You will use data to identify customers at risk of debt and offer preventative support, as well as provide advice, guidance, and assistance to customers in debt. By working collaboratively with internal and external partners, you will strive to support our customers in sustaining their tenancies and reducing arrears. Responsibilities include effectively managing rent accounts, ensuring that income is maximised and customers are supported in maintaining their tenancies. This is a 37‑hour agile role, permanent basis. The team works from home, in the community, and meets routinely in the local office for team meetings depending on which team you’re working with at that time.
The ideal candidate will have experience delivering an effective income management service, supported by a strong track record of working collaboratively within a team to provide flexible, person‑centred support. You should demonstrate the ability to build and maintain productive relationships with external agencies and organisations, alongside excellent knowledge of welfare benefits and local support services available to customers. A commitment to putting customers first is essential, along with clear evidence of delivering services that reflect this approach. A full driving licence and access to a car are essential for this role, as you will be required to travel across all our operating areas as needed. This flexibility is key to supporting teams effectively and ensuring our customers receive a consistent, high‑quality service wherever cover is required.
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Benefits include:
- £37,726 per annum pro rata
- Mixture of office and home working, depending on business needs
- 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
- Sick Pay, rising with length of service up to 6 months full pay after 4 years.
- Blue Light Card eligibility giving discounts at 15,000 brands.
- Continuous professional training and development
- Mileage paid at 45p plus 5p per passenger per mile
Codi is a not‑for‑profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential. We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives. With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive.
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262.
If you have the skills and experience required, please follow the prompts to apply now.
Customer Account Manager - East in Newport employer: Pobl Group
Codi Group is an exceptional employer that prioritises compassion, authenticity, and progressive values, making it a rewarding place to work. With a strong commitment to employee growth through continuous professional training and development, as well as a flexible work culture that combines home and community engagement, employees can thrive while making a meaningful impact across South Wales. The generous benefits package, including rising holiday entitlement and sick pay, further enhances the appeal of joining a team dedicated to uplifting communities and supporting individuals in need.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - East in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pobl Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pobl Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager - East in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pobl Group:Your cover letter is your chance to shine! Tell us why you want to work at Pobl Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pobl Group!
How to prepare for a job interview at Pobl Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
