At a Glance
- Tasks: Deliver exceptional customer service and support to help customers sustain their tenancies.
- Company: Join a dedicated team focused on making a positive impact in people's lives.
- Benefits: Competitive salary, flexible working, generous holiday, and professional development opportunities.
- Other info: Dynamic role with travel across areas and excellent career growth potential.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 37726 - 37726 £ per year.
Are you passionate about delivering exceptional customer service and making a positive impact on people’s lives? We are looking for a Customer Account Manager to join our team. You will play a vital role in ensuring our customers receive high-quality service and support to sustain their tenancies while effectively managing income and minimising customer debt. This role offers variety across settings, providing cover for Customer Account Managers during annual leave, sickness, and peak periods. While the base location is Cardiff, you will travel across all areas we cover depending on need, supporting teams to deliver a consistent, high-quality service.
The role involves being the primary point of contact for customers, delivering a proactive income service and using data to identify customers at risk of debt. You will work collaboratively with internal and external partners to help customers sustain tenancies and reduce arrears.
Responsibilities- Act as the primary point of contact for customers, delivering a proactive and supportive income service.
- Use data to identify customers at risk of debt and provide preventative support.
- Advise, guide, and assist customers in debt, with emphasis on helping them sustain their tenancies.
- Collaborate with internal and external partners to reduce arrears and improve tenancy outcomes.
- Effectively manage rent accounts and maximise income while supporting customers in maintaining their tenancies.
- Travel across operating areas as required; a full driving licence and access to a car are essential.
- Experience delivering an effective income management service with a track record of teamwork and flexible, person-centred support.
- Ability to build and maintain productive relationships with external agencies and organisations.
- Strong knowledge of welfare benefits and local support services available to customers.
- Commitment to putting customers first, with evidence of delivering customer-focused services.
- Full driving licence and access to a car; ability to travel across multiple areas as needed.
This is a 37-hour, permanent role with a flexible mix of office and home working and regular in-person team meetings as required. Benefits include a competitive salary and a package designed to support you at work and beyond.
- £37,726 per annum pro rata
- Mixture of office and home working, depending on business needs
- 26 days holiday, pro rata, plus Bank Holidays; rising to 31 days with service
- Sick Pay, rising with length of service up to 6 months full pay after 4 years
- Blue Light Card eligibility for discounts at 15,000 brands
- Continuous professional training and development
- Mileage paid at 45p per mile plus 5p per passenger per mile
Customer Account Manager - East in Llanwern employer: Pobl Group
Join a dynamic team in Cardiff as a Customer Account Manager, where your passion for exceptional customer service will make a real difference in people's lives. We offer a supportive work culture that prioritises employee growth through continuous professional training and development, alongside a competitive salary and generous benefits package, including flexible working arrangements and extensive holiday entitlement. With opportunities to collaborate with various partners and travel across diverse areas, you will play a crucial role in helping customers sustain their tenancies while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - East in Llanwern
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pobl Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pobl Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager - East in Llanwern
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pobl Group:Your cover letter is your chance to shine! Tell us why you want to work at Pobl Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pobl Group!
How to prepare for a job interview at Pobl Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
