At a Glance
- Tasks: Lead our responsive repairs service and transform customer experiences.
- Company: Join Pobl Group, a leading not-for-profit organisation in Wales.
- Benefits: Enjoy flexible working, generous holiday, and professional development opportunities.
- Other info: Be part of a compassionate team focused on positive change.
- Why this job: Make a real difference in communities while leading a dynamic team.
- Qualifications: Experience in leadership and operational performance is essential.
The predicted salary is between 65000 - 85000 £ per year.
As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.
Join us at an exciting time for the group and during a period of transformation at Pobl on a full-time, permanent basis. Lead our repairs service and help shape the future of customer experience at Pobl. This is your chance to be part of a new chapter, transforming how we deliver responsive repairs and making a real difference for our customers and colleagues.
Overview
This is a high-impact leadership role where you can make a real difference to how our customers experience their homes. You will lead the transformation of our responsive repairs service, overseeing the day-to-day delivery of around 57,500 repairs each year. You’ll have the space to innovate, use data confidently, and create a culture where colleagues can develop and thrive. This role is ideal for someone who enjoys solving problems, improving services, and leading teams through positive change.
Where does this role fit in?
This role sits within our Trades leadership team and works closely with the Head of Planned Maintenance, the Commercial Performance Manager, and our workstream managers, supervisors, engineers and schedulers. You will help coordinate resources, monitor budgets and performance, and support senior leaders in shaping our repairs strategy.
The purpose of this role is to lead the in-house responsive repairs team, make sure repairs are completed safely, on time, and to the right quality standards, and use both data and customer feedback to improve the service. You will ensure value for money, support long-term transformation, and maintain a safe and compliant working environment. This role is central to delivering a repairs service that is efficient, fair, accessible and continually improving.
What skills and experience do you need?
We’re looking for a confident, people focused leader who can guide a busy service and make improvements that matter. You’ll be a great fit if you:
- Have experience leading teams and delivering strong operational performance.
- Enjoy improving services and helping people adapt to change.
- Can manage budgets and make data informed decisions.
- Communicate clearly and build positive relationships at all levels.
- Create a supportive, motivating environment for colleagues.
- Understand repairs and safety standards, or are keen to learn quickly.
- Hold a full driving licence. Technical qualifications are a bonus, not a requirement.
If you want to make a real difference to customers and colleagues, this role gives you that opportunity.
What are the pay and benefits?
Our Pobl Repairs Team covers areas between Haverfordwest and Monmouthshire, with our office base for this role being either Cwmbran or Swansea. Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight. 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
Money and Pensions
The exact salary is £76,501 for a 40 hour, full time, permanent position. 45p per mile for mileage allowance. Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80 th of final salary for every year of service. 3 x Life Cover linked to pension membership. Saving scheme with competitive interest rate. Give As You Earn scheme for tax efficient charity donations. From 1 st April 2026 the option to be either weekly or monthly paid. Sick Pay, rising with length of service up to 6 months full pay after 4 years. Eyecare: Up to £100 reimbursement towards eye tests and glasses. Free counselling, coaching, wellbeing team, and OH service to all colleagues. Annual Health Check. Health Cash Plan.
Your Development
Continuous professional training and development. Professional memberships needed for your role are reimbursed. Career coaching. Support with funding and time for qualifications. Long Service Awards. Blue Light Card Eligibility giving discounts at 15,000 brands.
FREDIE
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.
How do you apply?
If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter along with a few contact details so that we can get back in touch with you. Interviews will take place 19 th or 20 th January and will include a presentation, competency based interview and a psychometric feedback assessment. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262.
Who are Pobl group?
Pobl Group is one of Wales’ largest not-for-profit housing and care organisations, providing safe homes, personalised support, and vibrant communities where people can thrive. In 2024, we merged with Linc, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive, and focused on making a positive difference every day.
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Head of Responsive Repairs in Cardiff employer: Pobl Group
At Pobl Group, we pride ourselves on being a not-for-profit organisation that truly values its employees and the communities we serve. With a strong focus on employee development, flexible working arrangements, and a supportive work culture, we empower our team to innovate and lead meaningful change in the lives of thousands across Wales. Join us in Swansea or Torfaen, where you can enjoy generous benefits, including extensive holiday allowances, professional training opportunities, and a commitment to fairness and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Responsive Repairs in Cardiff
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Pobl Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Pobl Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Pobl Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Pobl Group. Apply directly through us to stand out!
We think you need these skills to ace Head of Responsive Repairs in Cardiff
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Pobl Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Responsive Repairs, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Pobl Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Pobl Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
