At a Glance
- Tasks: Provide top-notch IT support for devices and infrastructure across Europe.
- Company: Join DP World, a global leader in trade and logistics.
- Benefits: Competitive salary, personal growth opportunities, and a supportive work culture.
- Other info: Flexible working environment with opportunities for travel and career advancement.
- Why this job: Be part of a dynamic team transforming global trade with innovative technology.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 29700 - 36300 £ per year.
Are you an experienced IT Support professional with a passion for troubleshooting, customer service and technology infrastructure? Join DP World as a Technical Support Specialist and play a key role in delivering high-quality technical support across our European operations, ensuring our end-user technology and IT infrastructure remain secure, reliable and effective.
About the Role
As a Technical Support Specialist, you will provide first and second-line support for end-user devices and IT infrastructure across DP World's operational sites. Working closely with internal IT teams, you will diagnose and resolve technical issues, support infrastructure projects, maintain technical documentation and help deliver a seamless IT service to the business.
We are looking for candidates who are able to work at site locations at Wellingborough, Greenford or Thameside (London).
How you will contribute:
- Provide first and second-line support for laptops, desktops, mobile devices, printers and barcode scanners.
- Diagnose and resolve hardware, software, network and server-related issues, escalating where appropriate.
- Support local and remote users while delivering a high level of customer service and technical expertise.
- Create and maintain technical documentation, work instructions and support procedures to ensure operational consistency.
- Monitor and respond to service desk alerts, support requests and incident escalations in a timely manner.
- Participate in an on-call support rota, providing out-of-hours support for DP World sites across Europe when required.
- Support infrastructure projects including new site launches, server upgrades, network refreshes and business growth initiatives.
- Follow established change, incident and problem management processes, ensuring compliance with IT and security standards.
- Assist with IT asset management processes, maintaining accurate records throughout the equipment lifecycle.
- Collaborate with internal IT teams, vendors and business stakeholders to deliver effective technical solutions.
What you will bring:
- Qualification in Computer Science, Information Technology or equivalent professional certifications and relevant technical support experience.
- Proven experience providing first and second-line IT support across end-user devices, operating systems and business applications.
- Strong understanding of desktop hardware, networking technologies (local area network and wide area network) and server environments.
- Experience working with incident management, change management and technical documentation processes.
- Ability to troubleshoot technical issues methodically, communicate effectively with both technical and non-technical users, and manage competing priorities in a fast-paced environment.
Additional Requirements:
- Willingness to participate in an on-call support rota.
- Flexibility to travel up to 25% across the United Kingdom and occasionally Europe.
- Fluent written and verbal English language skills.
- Additional European languages, particularly German or Spanish, would be advantageous.
To be eligible to apply:
- Must hold the right to work in the UK.
- Must meet the medical fitness requirements for the role.
- Must not have any unspent criminal convictions (DBS checks are carried out).
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
Technical Support Specialist in London employer: P&O
DP World is an exceptional employer, offering a dynamic work environment that fosters personal growth and development within the logistics and supply chain sector. With a commitment to innovation and operational excellence, employees benefit from a market-competitive compensation package, a culture that values diversity, and opportunities for career advancement in a global organisation. Located in the vibrant Heathrow area, this role provides a unique chance to lead airfreight operations while collaborating with talented teams across multiple locations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what P&O values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges P&O might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at P&O!
✨Direct Apply to P&O
Let's not forget to apply directly through the P&O website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at P&O.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at P&O. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at P&O
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
