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For Companies At a Glance
- Tasks: Join a dynamic team ensuring timely customs declarations and client satisfaction.
- Company: P&O Ferrymasters is a leading logistics provider, part of DP World, facilitating global trade.
- Benefits: Enjoy competitive salary, travel discounts, pension scheme, and personal development opportunities.
- Why this job: Be part of a crucial role in international logistics with a focus on service excellence.
- Qualifications: Experience in customs declarations, strong organisational skills, and excellent communication abilities required.
- Other info: Opportunity to work shifts and cover bank holidays; multilingual skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Location: Dover
Your role
You will be part of a highly dedicated team of Customs professionals, which is responsible for delivering the highest quality of service to an internationally dedicated client base.
Key responsibilities
- You will be responsible for ensuring customs declarations are processed in a timely manner and ensuring any queries are dealt with as soon as possible.
- Recording and reviewing customs declaration requests from clients.
- Updating systems with all relevant customs declaration information in an effective and efficient way.
- Recording details of duties paid by P&O Ferrymasters and ensuring recovery from clients.
- Liaising with clients to ensure their customs declaration needs are met.
- Ensuring sufficient information is received and shared with the carriers to maintain a smooth delivery service to final destination and avoid delays.
- Assisting the Customs Declarations Manager in achieving team objectives and delivering service excellence to our clients.
Your profile
Most importantly, we are looking for a Customs Clearance Clerk who has strong import and export declaration experience. You will also have:
- Knowledge of CDS (Home use entries, IP, Simplified Frontier Declarations), Destin8 and CNS (Compass).
- An understanding of Microsoft software.
- Excellent organisational skills, including ability to prioritise and manage own workload.
- Attention to detail and accuracy, with the ability to deal with large amounts of information.
- Ability to quickly adjust with decisiveness and integrity.
- Excellent communication and influencing skills (both verbal and written).
- Ability to speak another European language would also be an advantage.
- Ability to work shifts and cover some bank holidays.
Who are we?
We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea. We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.
We offer
P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on experience of the successful candidate. Other benefits include Company pension, P&O Ferries travel discounts, Employee Assistance Scheme and an employee wellbeing programme along with opportunities for personal and professional training and development.
Time to act!
Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible. We look forward to hearing from you!
Customs Declaration Assistant employer: P&O Ferrymasters
Contact Detail:
P&O Ferrymasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Declaration Assistant
✨Tip Number 1
Familiarise yourself with the specific customs regulations and procedures relevant to the role. Understanding CDS, Destin8, and CNS will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your communication skills, as you'll need to liaise effectively with clients and carriers. Practising clear and concise explanations of customs processes can help you stand out.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed workloads or prioritised tasks in previous roles. This will show that you can handle the demands of the position.
✨Tip Number 4
If you speak another European language, be sure to highlight this during your discussions. It could be a valuable asset for the role and may set you apart from other candidates.
We think you need these skills to ace Customs Declaration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customs declarations, particularly your knowledge of CDS, Destin8, and CNS. Use specific examples to demonstrate your skills in managing customs processes and liaising with clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your organisational skills and attention to detail make you a perfect fit for the Customs Declaration Assistant position. Be sure to address how you can contribute to the team's objectives.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your verbal and written communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with clients or colleagues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at P&O Ferrymasters
✨Showcase Your Customs Knowledge
Make sure to highlight your experience with customs declarations, especially your familiarity with CDS, Destin8, and CNS. Be prepared to discuss specific examples of how you've successfully managed import and export declarations in the past.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, provide examples of how you've maintained high levels of detail in your previous work. You might want to mention any systems or processes you used to ensure that all information was recorded correctly.
✨Communicate Effectively
Strong communication skills are essential for liaising with clients and carriers. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've influenced outcomes through effective communication in your previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to deal with tight deadlines or complex queries, and be ready to explain your thought process and the results of your actions.
