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- Tasks: Oversee collection and delivery of goods, ensuring high service standards.
- Company: Join P&O Ferrymasters, part of DP World, a global logistics leader.
- Benefits: Enjoy a competitive salary, pension, travel perks, and wellness support.
- Why this job: Be part of a dynamic team that drives global trade and logistics innovation.
- Qualifications: Strong organisation, communication skills, and a good education in Maths and English required.
- Other info: Apply now with your CV and cover letter; we can't wait to meet you!
The predicted salary is between 22700 - 26700 £ per year.
Join P&O Ferrymasters, a proud member of DP World, a global leader in logistics and supply chain solutions. We are looking for a Freight Forwarder to join our team in Dover, Kent on a full-time permanent basis.
Your role:
Our Freight Forwarders are a key part of our team, delivering an outstanding service to our international client base. Your main responsibility will be to oversee the collection and delivery of goods, ensuring we consistently meet and exceed our high service standards. This role is all about collaboration and effective communication while maximising contract profitability, making it perfect for those who thrive in team-oriented environments.
Key responsibilities:
- Coordinate cost-effective collection and delivery services, utilising both in-house and subcontracted resources while upholding service standards.
- Maintain open lines of communication with customers, especially during service disruptions, and work closely with hauliers to guarantee accurate job completion.
- Address and resolve delivery-related queries and incidents such as refused loads and damages, ensuring any issues with purchase invoices are managed effectively.
- Update in-house systems post-delivery, ensuring accurate invoicing and preparing reports to monitor profit margins and financial accuracy.
- Ensure compliance with statutory requirements, particularly for hazardous loads, and maintain proper documentation.
- Build and cultivate relationships with key accounts, raising service incidents and managing insurance claims when necessary.
- Utilise systems such as SAP for planning UK and European road loads, ensuring all core and support procedures are understood and executed.
About you:
We are looking for an enthusiastic, detail-oriented and experienced Freight Forwarder. You will have strong organisation, communication and problem-solving skills. Customer focused, takes ownership and have the ability to prioritise own workload and work to deadlines. A solid understanding of computer packages, especially Microsoft, as well as a good standard of education in Maths and English is essential.
We offer:
A salary of £27,000 - £31,000 per annum (depending on experience), working full-time, 40 hours per week. Other benefits include Company pension, P&O Ferries travel concessions, and an Employee Assistance Scheme, backed by a wellbeing programme along with opportunities for personal and professional training and development. We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.
Do you have what we’re looking for? And does this Freight Forwarder role sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible. We look forward to hearing from you!
Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
No recruitment agencies, please.
Freight Forwarder employer: P&O Ferrymasters Ltd
Contact Detail:
P&O Ferrymasters Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry, especially focusing on freight forwarding. Understanding key terms and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who work at P&O Ferrymasters or similar companies. Attend industry events or join online forums to build connections that could lead to referrals.
✨Tip Number 3
Brush up on your knowledge of SAP and other relevant software used in freight forwarding. Being able to demonstrate your proficiency in these systems can set you apart from other candidates.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully resolved delivery issues or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and freight forwarding. Emphasise your organisational skills, problem-solving abilities, and any experience with compliance and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as coordinating deliveries or managing customer queries.
Highlight Relevant Skills: Clearly list your skills that are pertinent to the role, such as proficiency in Microsoft Office, experience with SAP, and strong communication abilities. This will help demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the logistics industry.
How to prepare for a job interview at P&O Ferrymasters Ltd
✨Know the Company Inside Out
Before your interview, make sure to research P&O Ferrymasters and DP World thoroughly. Understand their services, values, and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Highlight Your Communication Skills
As a Freight Forwarder, effective communication is key. Be prepared to discuss examples of how you've successfully communicated with clients and hauliers in the past, especially during challenging situations. This will showcase your ability to maintain open lines of communication.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle delivery-related issues, such as refused loads or damages. Prepare specific examples that illustrate your problem-solving skills and your approach to resolving conflicts efficiently while maintaining service standards.
✨Showcase Your Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your workload effectively. You might want to share experiences where your organisational skills led to successful outcomes in previous roles.
