At a Glance
- Tasks: Manage client bookings and enquiries while ensuring exceptional customer service.
- Company: Join Parkers Chauffeurs, a leader in luxury transport services.
- Benefits: Flexible shifts, competitive pay, and a chance to develop your skills.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be the key to delivering outstanding experiences for clients and chauffeurs.
- Qualifications: Strong IT skills, excellent communication, and a proactive mindset.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly organised and professional Bookings Co‑ordinator to manage client enquiries and booking requests using Parker’s internal booking system. This role is key to delivering an exceptional customer experience while ensuring efficient scheduling and optimal vehicle utilisation.
Key Responsibilities
- Manage incoming client enquiries and booking requests via Parker’s internal systems
- Handle inbound and outbound calls in a professional, courteous manner, adhering to best industry standards
- Communicate effectively with customers, chauffeurs, travel agents, corporate bookers and internal teams
- Qualify, gather and accurately record reservation details to maximise revenue and vehicle efficiency
- Respond promptly and professionally to emails and chat enquiries, ensuring clear and accurate communication
- Provide accurate information on services, vehicle options, coverage areas and pricing
- Ensure all reservations are processed, confirmed and executed in line with company protocols
- Collaborate closely with internal teams to coordinate bookings and respond to client requests
- Monitor and follow up on customer enquiries to ensure a seamless service experience
- Maintain strict confidentiality when handling sensitive customer data, including personal and payment information
- Report any issues with systems or equipment that may impact service delivery
Key Skills & Experience
- Strong IT literacy and ability to learn booking systems quickly
- Excellent customer service skills and professional telephone manner
- Proven ability to manage scheduling and resource allocation effectively
- Strong organisational skills with a high attention to detail
- Ability to work under pressure and manage last‑minute requests
- Proactive, solution‑focused mindset
- Effective communication skills, with fluency in English
- Experience liaising with chauffeurs, hotels, corporate clients and travel teams
Working Hours
Flexibility required to work shifts between 8:00am – 10:00pm
Qualifications
Full UK Driving Licence (preferred)
Bookings Co-ordinator - Parkers Chauffeurs in Newcastle upon Tyne employer: Pneuma Group
At Parkers Chauffeurs, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Bookings Co-ordinator, you will benefit from comprehensive training, opportunities for professional development, and a culture that values teamwork and exceptional customer service. Located in a vibrant area, our company offers flexible working hours and a chance to be part of a dedicated team committed to delivering outstanding experiences for our clients.
