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- Tasks: Provide technical support and improve services for internal users and SME clients.
- Company: Dynamic IT services company focused on customer satisfaction.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Why this job: Join a team where your problem-solving skills make a real difference.
- Qualifications: Experience in technical support and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic IT services company is looking for an IT Support Engineer to provide technical support and contribute to service improvement. This role combines first and second-line support duties and systems administration for both internal users and SME clients.
Ideal candidates will have:
- Experience in technical support
- Strong communication skills
- The ability to solve problems effectively
Competitive salary and comprehensive benefits package offered, creating a supportive working environment for staff.
IT Support Engineer — Customer‐Focused, Cloud & AD employer: Pneuma Group
Contact Detail:
Pneuma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer — Customer‐Focused, Cloud & AD
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in customer-focused roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your technical know-how. Bring along examples of past projects or problems you've solved.
✨Tip Number 3
Tailor your approach! When applying for the IT Support Engineer role, make sure to highlight your experience with cloud services and Active Directory. Use specific examples that showcase your problem-solving abilities and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace IT Support Engineer — Customer‐Focused, Cloud & AD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and systems administration. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our service improvement. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves supporting both internal users and SME clients, make sure to demonstrate your strong communication skills in your application. We want to know how you can effectively convey technical information to non-technical folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Pneuma Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to cloud services and Active Directory. Be prepared to discuss specific tools and technologies you've used in previous roles, as well as any troubleshooting techniques that have worked for you.
✨Showcase Your Communication Skills
Since this role is customer-focused, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users, as this will demonstrate your ability to bridge the gap between tech and clients.
✨Problem-Solving Scenarios
Prepare for situational questions that assess your problem-solving skills. Think of a few challenging support issues you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Research the Company Culture
Take some time to understand the company's values and work environment. This will help you tailor your responses to show how you align with their culture. Mentioning specific aspects of their service improvement initiatives can also set you apart from other candidates.
