Duty Bar Manager

The Duty Manager supports the Bar Manager in the day-to-day operation of the front-of-house team at Pitch Middlesbrough. Pitch is a high-volume sports bar delivering exceptional customer experiences in a fast-paced and energetic environment. Combining premium drinks, live sport, and casual dining, the venue requires efficient service, strong team leadership, and consistently high standards across all customer-facing areas. The Duty Manager plays a key operational role in delivering excellent guest experiences, maintaining service standards, and leading shifts effectively. This is a hands-on leadership role requiring a proactive and organised individual who can motivate teams, maintain operational control, and deliver outstanding hospitality at all times.

Key Responsibilities

• Operational Leadership
• Lead and supervise front-of-house operations during shifts.
• Support the Bar Manager in the day-to-day running of the venue.
• Ensure all service standards are maintained and consistently delivered.
• Lead by example, demonstrating excellent customer service and professionalism.
• Ensure efficient service delivery during busy trading periods.
• Take responsibility for front-of-house operations in the absence of the Bar Manager.
• Customer Experience
• Create a welcoming and enjoyable atmosphere for all guests.
• Ensure customers receive exceptional service throughout their visit.
• Handle customer enquiries, feedback, and complaints professionally and effectively.
• Monitor customer satisfaction and act promptly to resolve any issues.
• Manage reservations and customer flow where required.
• Team Management
• Supervise, motivate, and support front-of-house team members.
• Assist with training and development of employees.
• Conduct shift briefings and communicate operational priorities.
• Promote a positive team culture and encourage high performance.
• Support management in maintaining staffing levels and operational efficiency.
• Financial and Cash Handling
• Follow all company cash handling procedures.
• Reconcile tills accurately at the end of shifts.
• Complete end-of-day cashing up processes.
• Ensure all financial controls are adhered to and accurately maintained.
• Report any discrepancies or concerns to management promptly.
• Standards, Compliance and Safety
• Maintain high standards of cleanliness and presentation throughout the venue.
• Ensure compliance with company policies, licensing laws, and food safety requirements.
• Support health and safety compliance and promote safe working practices.
• Ensure all customer-facing areas are maintained to company standards.
• Assist with stock security and loss prevention procedures where required.

Skills and Experience

• Essential
• Previous supervisory or management experience within hospitality, bars, restaurants, or leisure venues.
• Strong leadership and communication skills.
• Experience working within fast-paced, customer-focused environments.
• Excellent customer service and problem-solving abilities.
• Good organisational and time management skills.
• Cash handling and till reconciliation experience.
• Ability to remain calm under pressure and manage busy service periods effectively.
• Flexible approach to working hours, including evenings, weekends, and bank holidays.
• Desirable
• Experience within a sports bar or high-volume venue.
• Personal Licence Holder qualification.
• First Aid qualification.
• Experience training and developing team members.

Personal Attributes

• Positive and approachable attitude.
• Reliable, punctual, and professional.
• Hands-on management style.
• Strong attention to detail.
• Ability to motivate and inspire others.
• Passionate about delivering exceptional guest experiences.
• Resilient and adaptable in a fast-moving environment.

What We Offer

At Pneuma Group, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:

• Competitive Salary
• Healthcare Cash Plan– Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
• Tech Purchase Scheme– Spread the cost of new technology through affordable monthly payments.
• Cycle to Work Scheme– Save on bikes and cycling equipment while supporting a healthy, eco-friendly commute.
• Income Protection– Financial support if you’re unable to work due to long-term illness or injury.
• Critical Illness & Life Insurance– Extra peace of mind for you and your family.
• Virtual GP Service– Quick and convenient access to medical advice, whenever you need it.
• Employee Assistance Programme (EAP)– Confidential support for mental health, wellbeing, and financial concerns.
• Discounts & Cashback Platform– Savings on hundreds of retailers, essentials, and lifestyle purchases.
• Birthday Day Off– Enjoy an additional day of paid leave to celebrate your birthday.
• A Supportive Working Environment– A culture that values wellbeing, collaboration, and personal growth.