At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional customer experiences in a vibrant sports bar.
- Company: Join Pneuma Group, a dynamic venue focused on hospitality and teamwork.
- Benefits: Enjoy competitive pay, healthcare perks, tech schemes, and a birthday day off!
- Other info: Flexible hours and a supportive culture that values your growth and wellbeing.
- Why this job: Be a hands-on leader in a fast-paced environment and make every guest's visit memorable.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills are essential.
The predicted salary is between 28103 - 34348 £ per year.
The Duty Manager supports the Bar Manager in the day-to-day operation of the front-of-house team at Pitch Middlesbrough. Pitch is a high-volume sports bar delivering exceptional customer experiences in a fast-paced and energetic environment. Combining premium drinks, live sport, and casual dining, the venue requires efficient service, strong team leadership, and consistently high standards across all customer-facing areas. The Duty Manager plays a key operational role in delivering excellent guest experiences, maintaining service standards, and leading shifts effectively. This is a hands-on leadership role requiring a proactive and organised individual who can motivate teams, maintain operational control, and deliver outstanding hospitality at all times.
Key Responsibilities
- Operational Leadership
- Lead and supervise front-of-house operations during shifts.
- Support the Bar Manager in the day-to-day running of the venue.
- Ensure all service standards are maintained and consistently delivered.
- Lead by example, demonstrating excellent customer service and professionalism.
- Ensure efficient service delivery during busy trading periods.
- Take responsibility for front-of-house operations in the absence of the Bar Manager.
- Customer Experience
- Create a welcoming and enjoyable atmosphere for all guests.
- Ensure customers receive exceptional service throughout their visit.
- Handle customer enquiries, feedback, and complaints professionally and effectively.
- Monitor customer satisfaction and act promptly to resolve any issues.
- Manage reservations and customer flow where required.
- Team Management
- Supervise, motivate, and support front-of-house team members.
- Assist with training and development of employees.
- Conduct shift briefings and communicate operational priorities.
- Promote a positive team culture and encourage high performance.
- Support management in maintaining staffing levels and operational efficiency.
- Financial and Cash Handling
- Follow all company cash handling procedures.
- Reconcile tills accurately at the end of shifts.
- Complete end-of-day cashing up processes.
- Ensure all financial controls are adhered to and accurately maintained.
- Report any discrepancies or concerns to management promptly.
- Standards, Compliance and Safety
- Maintain high standards of cleanliness and presentation throughout the venue.
- Ensure compliance with company policies, licensing laws, and food safety requirements.
- Support health and safety compliance and promote safe working practices.
- Ensure all customer-facing areas are maintained to company standards.
- Assist with stock security and loss prevention procedures where required.
Skills and Experience
- Essential
- Previous supervisory or management experience within hospitality, bars, restaurants, or leisure venues.
- Strong leadership and communication skills.
- Experience working within fast-paced, customer-focused environments.
- Excellent customer service and problem-solving abilities.
- Good organisational and time management skills.
- Cash handling and till reconciliation experience.
- Ability to remain calm under pressure and manage busy service periods effectively.
- Flexible approach to working hours, including evenings, weekends, and bank holidays.
- Desirable
- Experience within a sports bar or high-volume venue.
- Personal Licence Holder qualification.
- First Aid qualification.
- Experience training and developing team members.
Personal Attributes
- Positive and approachable attitude.
- Reliable, punctual, and professional.
- Hands-on management style.
- Strong attention to detail.
- Ability to motivate and inspire others.
- Passionate about delivering exceptional guest experiences.
- Resilient and adaptable in a fast-moving environment.
What We Offer
At Pneuma Group, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:
- Competitive Salary
- Healthcare Cash Plan– Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
- Tech Purchase Scheme– Spread the cost of new technology through affordable monthly payments.
- Cycle to Work Scheme– Save on bikes and cycling equipment while supporting a healthy, eco-friendly commute.
- Income Protection– Financial support if you’re unable to work due to long-term illness or injury.
- Critical Illness & Life Insurance– Extra peace of mind for you and your family.
- Virtual GP Service– Quick and convenient access to medical advice, whenever you need it.
- Employee Assistance Programme (EAP)– Confidential support for mental health, wellbeing, and financial concerns.
- Discounts & Cashback Platform– Savings on hundreds of retailers, essentials, and lifestyle purchases.
- Birthday Day Off– Enjoy an additional day of paid leave to celebrate your birthday.
- A Supportive Working Environment– A culture that values wellbeing, collaboration, and personal growth.
Duty Bar Manager employer: Pneuma Group
Pneuma Group is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Tees Valley. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles while contributing to meaningful projects that drive business success. Join us to be part of a dynamic environment where your skills in Microsoft 365 and Windows Server will be valued and expanded.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Bar Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pneuma Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pneuma Group
Don't be shy about reaching out to Pneuma Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Bar Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pneuma Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pneuma Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
