At a Glance
- Tasks: Manage customer enquiries and coordinate bookings in a fast-paced environment.
- Company: Join a supportive team focused on customer satisfaction and career growth.
- Benefits: Earn £14.50 per hour, enjoy free parking, and receive full training.
- Other info: Exciting role with opportunities for progression and varied daily tasks.
- Why this job: Develop valuable skills while making a real difference for customers every day.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 14.5 - 14.5 £ per hour.
Free On-Site Parking | Full Training Provided | Career Progression Opportunities
Looking for a role where you can build a long-term career? We're looking for a Customer Service & Bookings Coordinator to join our growing team. Offering an excellent rate of £14.50 per hour, free on-site parking, full training and genuine opportunities for progression, this is an exciting opportunity for someone who enjoys helping customers, solving problems and working in a fast-paced environment.
As a key member of our team, you'll be responsible for managing customer enquiries, coordinating bookings and ensuring an exceptional customer experience from start to finish.
Why Join Us?- Competitive pay of £14.50 per hour
- Free on-site parking
- Full training provided
- Excellent opportunities for career progression and development
- Supportive and professional team environment
- Varied and engaging role where no two days are the same
- Opportunity to develop valuable customer service, operational and scheduling skills
As a Customer Service & Bookings Coordinator, you will be responsible for managing customer enquiries and coordinating bookings using Parker's internal booking systems. You will act as a key point of contact for customers, ensuring every interaction is handled professionally, efficiently and with a customer-first approach.
Key Responsibilities- Manage customer enquiries and booking requests through internal systems
- Handle inbound and outbound calls in a professional and courteous manner
- Respond promptly to customer enquiries via phone, email and online chat
Customer Service & Bookings Coordinator (£14.50 per hour) employer: Pneuma Group
Pneuma Group is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Tees Valley. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles while contributing to meaningful projects that drive business success. Join us to be part of a dynamic environment where your skills in Microsoft 365 and Windows Server will be valued and expanded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Bookings Coordinator (£14.50 per hour)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pneuma Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pneuma Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Bookings Coordinator (£14.50 per hour)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pneuma Group:Your cover letter is your chance to shine! Tell us why you want to work at Pneuma Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pneuma Group!
How to prepare for a job interview at Pneuma Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
