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- Tasks: Support bar operations, maintain cleanliness, and deliver excellent guest experiences.
- Company: Join the vibrant team at PITCH Middlesbrough, a values-led hospitality venue.
- Benefits: Competitive salary, healthcare cash plan, tech purchase scheme, and birthday day off.
- Other info: Enjoy a supportive culture that values personal growth and wellbeing.
- Why this job: Gain hands-on hospitality experience while working in a fun, fast-paced environment.
- Qualifications: Customer-focused, reliable, and a team player; previous experience is a plus but not essential.
The predicted salary is between 10 - 12 £ per hour.
PITCH Middlesbrough is looking for reliable, friendly and energetic Bar Support Staff to work across shifts, including evenings, weekends and live-sport events. You will play a key role in delivering excellent guest experiences by supporting bar operations, maintaining service flow and contributing to a welcoming atmosphere. This role is ideal for someone seeking hands-on hospitality experience, opportunities for progression and to be part of a values-led team.
Key Responsibilities
- Support bar service — assist bartenders with glassware, bottle handling, garnishes and simple drink preparation where permitted; help maintain an efficient service flow during peak periods.
- Maintain cleanliness and presentation — clear and clean tables, bars and service areas, polish glassware, restock bar fridges and keep back-of-house and front-of-house areas tidy.
- Customer care — greet guests when appropriate, assist with basic enquiries, support order fulfilment and ensure guests receive timely, friendly service.
- Stock and deliveries — help with stock rotation, assist in receiving deliveries, check items for accuracy and store them securely under supervision.
- Compliance and safety — follow age-check procedures, food safety and health & safety guidelines; report any hazards or incidents to the management team.
- Assist with events and promotions — support set-up and breakdown for live-sport screenings and promotional activity, helping ensure consistent brand presentation.
- Cash and till support — assist with basic till tasks and float handling when trained and authorised; ensure accurate handing over to the bar team.
- Team collaboration — work closely with bartenders, floor staff and managers to deliver efficient service, share information and contribute to a positive work environment.
Person Specification
- Customer-focussed — enjoys working with people, providing helpful and friendly service under pressure.
- Hardworking and reliable — punctual, organised and able to work flexible hours including evenings and weekends.
- Team player — supportive, adaptable and comfortable working in a busy, fast-paced environment.
- Basic hospitality experience desirable — previous work in bars, restaurants or events is advantageous but not essential; full training will be provided.
- Awareness of safety and licensing — understands the importance of age verification and safe service; willingness to learn compliance procedures.
- Positive attitude — energetic, well-presented and committed to delivering great guest experiences in line with Pneuma Group values.
What We Offer
- Healthcare Cash Plan – Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
- Tech Purchase Scheme – Spread the cost of new technology through affordable monthly payments.
- Cycle to Work Scheme – Save on bikes and cycling equipment while supporting a healthy, eco-friendly commute.
- Income Protection – Financial support if you’re unable to work due to long-term illness or injury.
- Critical Illness & Life Insurance – Extra peace of mind for you and your family.
- Virtual GP Service – Quick and convenient access to medical advice, whenever you need it.
- Employee Assistance Programme (EAP) – Confidential support for mental health, wellbeing, and financial concerns.
- Discounts & Cashback Platform – Savings on hundreds of retailers, essentials, and lifestyle purchases.
- Birthday Day Off – Enjoy an additional day of paid leave to celebrate your birthday.
- A Supportive Working Environment – A culture that values wellbeing, collaboration, and personal growth.
How to apply
If you are enthusiastic, dependable and ready to contribute to a busy new venue, we’d love to hear from you. Please submit your CV and a short cover note outlining your availability and why you’d be a great fit for the role.
Bar Support Staff - PITCH Middlesborough employer: Pneuma Group
Contact Detail:
Pneuma Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar Support Staff - PITCH Middlesborough
✨Tip Number 1
Get to know the venue! Before applying, pop into PITCH Middlesbrough and soak up the atmosphere. Chat with staff and get a feel for the vibe. This shows your genuine interest and helps you stand out when you apply through our website.
✨Tip Number 2
Network like a pro! Reach out to friends or acquaintances who might have connections at PITCH. A friendly recommendation can go a long way in landing that bar support role. Plus, it’s always good to have someone vouch for your skills!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how you’d handle busy shifts or tricky customer situations. We want to see your positive attitude and teamwork spirit shine through, so be ready to share your experiences!
✨Tip Number 4
Follow up after your application! A quick message thanking them for considering your application can keep you on their radar. It shows enthusiasm and professionalism, which are key traits we look for in our bar support staff.
We think you need these skills to ace Bar Support Staff - PITCH Middlesborough
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and energetic side. Remember, we’re looking for someone who fits in with our values-led team.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it’s not directly in hospitality. If you've worked in fast-paced environments or have customer service skills, shout about them! We love seeing how your background can contribute to our bar support team.
Keep It Concise: While we want to know all about you, keep your cover note short and sweet. A couple of paragraphs outlining your availability and why you’d be a great fit will do the trick. We appreciate clarity and brevity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to jump into the action at PITCH Middlesbrough!
How to prepare for a job interview at Pneuma Group
✨Know the Venue
Before your interview, take some time to research PITCH Middlesbrough. Familiarise yourself with their values, the atmosphere they aim to create, and any upcoming events. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent guest experiences, be ready to share specific examples of how you've provided great service in the past. Think of times when you went above and beyond for a customer or handled a challenging situation with grace.
✨Demonstrate Team Spirit
PITCH values teamwork, so highlight your ability to work well with others. Prepare to discuss how you've collaborated with colleagues in previous roles, especially in busy environments. Mention any experiences where you supported your team during peak times.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during your interview. They might ask how you'd handle a busy bar shift or what steps you'd take to ensure cleanliness and safety. Think through these situations beforehand and be prepared to demonstrate your problem-solving skills.