At a Glance
- Tasks: Support bar operations and ensure smooth service during busy periods.
- Company: PITCH Middlesbrough, a vibrant sports bar with a focus on customer experience.
- Benefits: Competitive salary, healthcare cash plan, tech purchase scheme, and birthday day off.
- Other info: Dynamic environment with opportunities for progression and personal growth.
- Why this job: Join a fun team, gain hands-on hospitality experience, and enjoy flexible shifts.
- Qualifications: Customer-focused attitude and willingness to learn; previous experience is a plus.
The predicted salary is between 10 - 12 £ per hour.
PITCH is a dynamic, high-energy sports bar operated by the Pneuma Group, dedicated to delivering memorable customer experiences and strong brand presence. We are recruiting Bar Support Staff to join the team at PITCH Middlesbrough. This is a customer-facing role where you will assist the bar and floor teams to ensure smooth service during busy trading periods, support promotional activity and help maintain high standards of cleanliness, safety and product presentation.
The Opportunity: PITCH Middlesbrough is looking for reliable, friendly and energetic Bar Support Staff to work across shifts, including evenings, weekends and live-sport events. You will play a key role in delivering excellent guest experiences by supporting bar operations, maintaining service flow and contributing to a welcoming atmosphere. This role is ideal for someone seeking hands-on hospitality experience, opportunities for progression and to be part of a values-led team.
Key Responsibilities:
- Support bar service — assist bartenders with glassware, bottle handling, garnishes and simple drink preparation where permitted; help maintain an efficient service flow during peak periods.
- Maintain cleanliness and presentation — clear and clean tables, bars and service areas, polish glassware, restock bar fridges and keep back-of-house and front-of-house areas tidy.
- Customer care — greet guests when appropriate, assist with basic enquiries, support order fulfilment and ensure guests receive timely, friendly service.
- Stock and deliveries — help with stock rotation, assist in receiving deliveries, check items for accuracy and store them securely under supervision.
- Compliance and safety — follow age-check procedures, food safety and health & safety guidelines; report any hazards or incidents to the management team.
- Assist with events and promotions — support set-up and breakdown for live-sport screenings and promotional activity, helping ensure consistent brand presentation.
- Cash and till support — assist with basic till tasks and float handling when trained and authorised; ensure accurate handing over to the bar team.
- Team collaboration — work closely with bartenders, floor staff and managers to deliver efficient service, share information and contribute to a positive work environment.
Person Specification:
- Customer-focussed — enjoys working with people, providing helpful and friendly service under pressure.
- Hardworking and reliable — punctual, organised and able to work flexible hours including evenings and weekends.
- Team player — supportive, adaptable and comfortable working in a busy, fast-paced environment.
- Basic hospitality experience desirable — previous work in bars, restaurants or events is advantageous but not essential; full training will be provided.
- Awareness of safety and licensing — understands the importance of age verification and safe service; willingness to learn compliance procedures.
- Positive attitude — energetic, well-presented and committed to delivering great guest experiences in line with Pneuma Group values.
What We Offer:
- Healthcare Cash Plan – Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
- Tech Purchase Scheme – Spread the cost of new technology through affordable monthly payments.
- Cycle to Work Scheme – Save on bikes and cycling equipment while supporting a healthy, eco-friendly commute.
- Income Protection – Financial support if you’re unable to work due to long-term illness or injury.
- Critical Illness & Life Insurance – Extra peace of mind for you and your family.
- Virtual GP Service – Quick and convenient access to medical advice, whenever you need it.
- Employee Assistance Programme (EAP) – Confidential support for mental health, wellbeing, and financial concerns.
- Discounts & Cashback Platform – Savings on hundreds of retailers, essentials, and lifestyle purchases.
- Birthday Day Off – Enjoy an additional day of paid leave to celebrate your birthday.
- A Supportive Working Environment – A culture that values wellbeing, collaboration, and personal growth.
Bar Support Staff employer: Pneuma Group
PITCH Middlesbrough, operated by the Pneuma Group, is an excellent employer that prioritises a supportive and rewarding work environment for its Bar Support Staff. With a focus on employee wellbeing, the company offers a comprehensive benefits package, including healthcare support, flexible working hours, and opportunities for personal growth within a dynamic team. Join us to be part of a vibrant culture that values collaboration and delivers memorable experiences to our guests during exciting live-sport events.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Support Staff
✨Tip Number 1
Get to know the venue! Before your interview, pop into PITCH and soak up the atmosphere. Chat with the staff, observe how they interact with customers, and get a feel for the vibe. This will not only help you in your interview but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer care, think of some scenarios where you might need to assist guests. Role-play with a friend or family member to get comfortable with greeting guests and handling basic enquiries. The more relaxed you are, the better you'll shine during your interview!
✨Tip Number 3
Show off your teamwork spirit! During your interview, share examples of when you've worked well in a team. Whether it was in a previous job, school project, or even sports, highlight how you supported others and contributed to a positive environment. PITCH values collaboration, so let them see your team player side!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, you can keep an eye on any updates or new opportunities that pop up. Don’t miss out on the chance to join a fantastic team at PITCH Middlesbrough!
We think you need these skills to ace Bar Support Staff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the vibrant atmosphere at PITCH.
Tailor Your Application:Make sure to tailor your application to the Bar Support Staff role. Highlight any relevant experience, even if it’s just a bit of hospitality work or customer service. We love seeing how you can contribute to our team!
Keep It Clear and Concise:While we want to know all about you, keep your application clear and to the point. Use bullet points if needed, and make sure it’s easy for us to read. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pneuma Group
✨Know the Venue
Before your interview, take some time to familiarise yourself with PITCH Middlesbrough. Visit the bar if you can, check out their menu, and understand their vibe. This will help you speak confidently about how you can contribute to their customer experience.
✨Show Your Customer Service Skills
Since this role is all about delivering excellent guest experiences, be ready to share examples of when you've provided great service in the past. Think of specific situations where you went above and beyond for a customer, even if it was in a different setting.
✨Demonstrate Team Spirit
PITCH values teamwork, so highlight your ability to work well with others. Prepare to discuss times when you collaborated with colleagues to achieve a common goal, especially in busy or high-pressure environments.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events at the bar, or how they support staff development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
