At a Glance
- Tasks: Serve drinks, maintain bar areas, and deliver outstanding customer service during live sports.
- Company: PITCH Middlesbrough, a vibrant sports bar under the Pneuma Group.
- Benefits: Competitive salary, healthcare cash plan, tech purchase scheme, and birthday day off.
- Other info: Flexible shifts available during evenings, weekends, and major sporting events.
- Why this job: Join a dynamic team and enhance your hospitality skills in a fun environment.
- Qualifications: Enthusiastic, team player with good communication skills and a willingness to learn.
The predicted salary is between 10 - 12 £ per hour.
PITCH is a brand new dynamic, high‑energy sports bar operating under the Pneuma Group, known for its strong brand identity and exceptional customer experiences. We are looking for enthusiastic Bar Staff to join PITCH Middlesbrough and help deliver outstanding service to our guests during live sport and regular trading. This is a frontline, customer‑facing role where a friendly, efficient and team‑minded approach is essential.
The Opportunity
PITCH Middlesbrough is recruiting Bar Staff to support busy shifts across evenings, weekends and major sporting fixtures. You will work as part of a small, energetic team to serve drinks, prepare basic beverages, maintain bar areas and ensure guests receive a warm, professional welcome. This role is ideal for people who enjoy a fast‑paced environment, take pride in great customer service and want to develop their hospitality skills within a values‑led group.
Key Responsibilities
- Deliver great customer service — greet guests, take and serve orders promptly, handle payments accurately and resolve routine enquiries with a positive attitude.
- Prepare and serve drinks — make a variety of beverages to standard, maintain consistent product quality and support upsell of specials and promotions.
- Maintain a clean, safe bar area — keep workspaces tidy, restock glassware and supplies, follow cleaning schedules and support opening/closing checks.
- Support compliance and safety — carry out age checks, follow licensing rules, adhere to food safety guidance and report any hazards or incidents.
- Assist with stock and deliveries — help receive deliveries, rotate stock, monitor levels and report discrepancies to supervisors.
- Work as part of the team — communicate effectively with colleagues, support team members during busy periods and follow direction from shift leaders.
- Contribute to a positive guest experience — be present on the floor, support queue management during peak times and uphold PITCH’s high standards for hospitality.
Person Specification
- Customer‑focussed — enthusiastic about delivering friendly, attentive service to a diverse range of guests.
- Team player — reliable, flexible and comfortable working closely with colleagues in a busy environment.
- Good communication skills — confident speaking with customers and colleagues, able to follow instructions and elevate issues when needed.
- Organised and practical — able to manage multiple tasks, maintain cleanliness and support stock control routines.
- Willing to learn — keen to develop beverage and service skills; training will be provided.
- Flexible availability — available to work evenings, weekends and during live‑sport events according to the rota.
- Values‑led — aligns with Pneuma Group’s commitment to team wellbeing, responsible service and excellent customer experiences.
What We Offer
At Pneuma, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:
- Healthcare Cash Plan – Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
- Tech Purchase Scheme – Spread the cost of new technology through affordable monthly payments.
- Cycle to Work Scheme – Save on bikes and cycling equipment while supporting a healthy, eco‑friendly commute.
- Income Protection – Financial support if you’re unable to work due to long‑term illness or injury.
- Critical Illness & Life Insurance – Extra peace of mind for you and your family.
- Virtual GP Service – Quick and convenient access to medical advice, whenever you need it.
- Employee Assistance Programme (EAP) – Confidential support for mental health, wellbeing, and financial concerns.
- Discounts & Cashback Platform – Savings on hundreds of retailers, essentials, and lifestyle purchases.
- Birthday Day Off – Enjoy an additional day of paid leave to celebrate your birthday.
- A Supportive Working Environment – A culture that values wellbeing, collaboration, and personal growth.
How to apply
If you are friendly, hardworking and excited to work in a high‑energy sports bar environment, we’d love to hear from you. Please submit your CV and a brief message outlining your availability and why you’d like to join PITCH Middlesbrough.
Bar Staff employer: Pneuma Group
PITCH Middlesbrough, part of the Pneuma Group, is an exceptional employer that prioritises a supportive and rewarding work environment for its Bar Staff. With a strong focus on employee wellbeing, comprehensive benefits including healthcare support, and opportunities for personal growth within a dynamic team, PITCH offers a vibrant atmosphere where staff can thrive while delivering outstanding customer service during live sports and busy shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Staff
✨Tip Number 1
Get to know the bar and its vibe! Before applying, pop in for a drink or two. This way, you can chat with the current staff and get a feel for the atmosphere. Plus, it shows your genuine interest when you mention your visit during the interview!
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios you might face at the bar. Being able to demonstrate your friendly and efficient approach will definitely impress during your interview.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from past experiences where you worked well with others, especially in busy environments. Highlighting your ability to support colleagues during peak times will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates. Don’t forget to follow up if you haven’t heard back after a week or so!
We think you need these skills to ace Bar Staff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about joining our team at PITCH and ready to bring your A-game to the bar.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Keep It Concise:While we appreciate detail, keep your application clear and to the point. A brief message outlining your availability and why you want to join us will go a long way in making a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Pneuma Group
✨Know the Venue
Before your interview, take some time to research PITCH Middlesbrough. Familiarise yourself with their brand identity and the type of customer experience they aim to deliver. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a bar staff member, a friendly and energetic attitude is key. During the interview, let your enthusiasm shine through. Share examples of how you've provided great customer service in the past and express your excitement about working in a fast-paced environment.
✨Demonstrate Team Spirit
PITCH values teamwork, so be prepared to discuss your experiences working in a team. Highlight situations where you supported colleagues during busy times or contributed to a positive atmosphere. This will show that you can thrive in a collaborative setting.
✨Prepare for Practical Questions
Expect questions related to handling customer enquiries, preparing drinks, and maintaining cleanliness. Think of specific scenarios where you’ve successfully managed these tasks. Being able to articulate your practical skills will demonstrate your readiness for the role.
