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- Tasks: Support customers with inquiries and resolve issues via various channels.
- Company: Join PNC, a company that values its people and fosters an inclusive culture.
- Benefits: Enjoy remote work, health coverage, 401(k) matching, and generous paid time off.
- Why this job: Be part of a team dedicated to delivering exceptional customer experiences and making a difference.
- Qualifications: No degree required; just bring your enthusiasm and customer service skills.
- Other info: Work from home in a quiet space with high-speed internet.
The predicted salary is between 25000 - 43000 £ per year.
At PNC, we foster a work environment where employees can thrive while delivering a great customer experience.
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company\’s success.
As a Customer Service Representative, you will provide routine service support to PNC customers who initiate contact with the Customer Care Center. This may involve questions regarding products, online directions, and their accounts. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
Employees must provide the following additional requirements for success in a virtual role:
• Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy.
• High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiber. You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported
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Generally, this opening is expected to be posted for 48 business hours from 7/16/25, although longer with business discretion.
Job Description
- Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
- Maintains high levels of customer satisfaction consistent with PNC\’s core values. Demonstrates commitment to quality through customer and service partner interactions.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC\’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
Competencies
Accuracy and Attention to Detail, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically < 1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $34,000.00 – $59,800.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
Application Window
Generally, this opening is expected to be posted for two business days from 07/16/2025, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include \”accommodation request\” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \”Workday\” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Client-provided location(s): Flexible / Remote
Job ID: PNC-R195413
Employment Type: FULL_TIME
Posted: 2025-07-28T11:38:23
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA With Employer Contribution
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at PNC.
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Customer Service Representative-CCC Mountain/Pacific Time Zones employer: PNC
Contact Detail:
PNC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative-CCC Mountain/Pacific Time Zones
✨Tip Number 1
Familiarise yourself with PNC's core values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your experience in handling customer inquiries and resolving issues. Think of specific examples where you successfully managed customer interactions, as this will showcase your problem-solving skills and ability to deliver excellent service.
✨Tip Number 3
Since this is a remote position, ensure you have a suitable workspace that meets the requirements outlined in the job description. Being able to demonstrate that you have a quiet, dedicated area for work can give you an edge over other candidates.
✨Tip Number 4
Brush up on your technical skills, especially those related to customer service tools and platforms. Being tech-savvy is crucial for this role, so be ready to discuss any relevant software or systems you've used in previous positions.
We think you need these skills to ace Customer Service Representative-CCC Mountain/Pacific Time Zones
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at PNC. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and competencies mentioned in the job description. Emphasise your customer interaction experience, problem-solving abilities, and any technical support knowledge you possess.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your understanding of PNC's values. Mention specific examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at PNC
✨Understand the CARES Model
Familiarise yourself with PNC's CARES model, which focuses on delivering exceptional customer service. Be prepared to discuss how you can apply this model in your interactions with customers during the interview.
✨Showcase Your Customer Service Skills
Highlight your previous experience in customer service roles. Prepare examples of how you've resolved customer issues effectively and maintained high levels of satisfaction, as this is crucial for the role.
✨Prepare for Technical Questions
Since this position involves providing support for various products and services, brush up on your technical knowledge related to customer service tools and platforms. Be ready to answer questions about how you would handle specific technical inquiries.
✨Create a Quiet Work Environment
As this is a remote position, ensure you have a dedicated, quiet workspace for the interview. This will not only help you focus but also demonstrate your commitment to maintaining a professional environment.
