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For Companies At a Glance
- Tasks: Enhance customer experience and drive loyalty through proactive sales and service activities.
- Company: Join PNC, a leading financial institution focused on customer wellbeing.
- Benefits: Enjoy competitive pay, time off, wellness programs, and career development opportunities.
- Why this job: Make a real difference in customers' financial lives while growing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 28800 - 43200 £ per year.
Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees.
Regional Banker/Teller employer: PNC Financial Services Group, Inc.
Contact Detail:
PNC Financial Services Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Banker/Teller
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PNC and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since the role involves proactive sales conversations, think about how you can effectively communicate PNC solutions. Role-play with a friend or family member to get comfortable with the process.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've created loyalty and improved customer experiences in the past. This will demonstrate that you can drive client loyalty at PNC.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Regional Banker/Teller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Banker/Teller role. Highlight your experience in customer service and sales, and show how you can improve financial wellbeing for customers. We want to see how you can create loyalty and drive revenue!
Showcase Your Skills: Don’t forget to mention any relevant skills that align with the job description, like your ability to engage customers and manage their needs. Use specific examples from your past experiences to demonstrate how you've successfully driven customer loyalty and satisfaction.
Be Proactive: In your application, reflect your proactive approach to sales and service. Talk about times when you’ve identified opportunities to enhance customer experiences or upsell products. We love candidates who take initiative and can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at PNC!
How to prepare for a job interview at PNC Financial Services Group, Inc.
✨Know Your Products
Before the interview, make sure you’re familiar with PNC's products and services. Understand how they can benefit customers and be ready to discuss how you would position these solutions during customer interactions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you improved a customer's experience or solved a problem effectively. Highlight how you’ve built loyalty and trust with customers, as this is key for the Regional Banker/Teller role.
✨Practice Proactive Sales Techniques
Think about how you can drive sales conversations in a natural way. Be ready to discuss strategies for identifying referral opportunities and how you would engage customers in the lobby to promote PNC’s offerings.
✨Demonstrate Risk Management Awareness
Familiarise yourself with the importance of adhering to policies and procedures. Be prepared to discuss how you would manage risk in daily operations while ensuring efficiency and accuracy in transactions.
