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For Companies At a Glance
- Tasks: Engage with customers, manage their financial needs, and drive sales through proactive conversations.
- Company: Join PNC, a leading bank focused on delivering exceptional customer experiences.
- Benefits: Enjoy comprehensive benefits, including health coverage, 401(k) match, and generous paid time off.
- Why this job: Be part of a supportive culture that values inclusivity and personal growth while making a real impact.
- Qualifications: No degree required; relevant experience or certifications can substitute for education.
- Other info: Flexible work options and a commitment to employee wellness make PNC a great place to thrive.
The predicted salary is between 28800 - 43200 £ per year.
Personal Banker – Central City page is loaded
Personal Banker – Central City
Apply locations AL – Birmingham (35233) time type Full time posted on Posted 2 Days Ago job requisition id R194365
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC\’s Retail Banking organization, you will be based in Birmingham, AL.
Job Description
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer\’s financial wellbeing. Collaborates with ecosystem partners to grow customer\’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC\’s Enterprise Risk Management Framework.
To learn more about this opportunity, please watch this video .
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs
Work Experience
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visitYour PNC Total Rewards .
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \”Workday\” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Top Reasons to Join PNC
Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC.
Total Rewards
PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page .
Join PNC\’s Talent Community
If you\’re not ready to apply yet, or you\’d like to learn more about PNC, join the Talent Community to receive regular updates on what\’s happening at PNC and available career opportunities. Click to join!
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Personal Banker - Central City employer: PNC Financial Services Group, Inc.
Contact Detail:
PNC Financial Services Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker - Central City
✨Tip Number 1
Familiarise yourself with PNC's products and services. Understanding their offerings will help you engage in meaningful conversations with potential customers and demonstrate your ability to provide tailored solutions.
✨Tip Number 2
Practice your sales techniques, especially proactive engagement strategies. Role-playing scenarios can help you feel more confident when approaching customers and discussing their financial needs.
✨Tip Number 3
Network within the Birmingham community and build relationships with local businesses. This can enhance your understanding of customer needs and position you as a trusted advisor in the area.
✨Tip Number 4
Stay updated on financial trends and technology that impact banking. Being knowledgeable about current events and innovations will allow you to better educate customers and improve their financial wellbeing.
We think you need these skills to ace Personal Banker - Central City
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Personal Banker position. Understand the key responsibilities and required skills, such as customer service and proactive sales, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in banking or customer service roles. Use specific examples that demonstrate your ability to manage customer relationships and drive sales, as these are crucial for this position.
Showcase Your Skills: Make sure to highlight skills that align with the job requirements, such as effective communication, problem-solving, and digital awareness. Use bullet points to clearly outline how your skills match what PNC is looking for in a Personal Banker.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you want to work at PNC and how you can contribute to their mission of delivering excellent customer experiences. Be sure to mention your understanding of the company's values and how they resonate with you.
How to prepare for a job interview at PNC Financial Services Group, Inc.
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Personal Banker. Familiarise yourself with PNC's products and services, as well as their approach to customer service. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Customer Service Skills
As a Personal Banker, customer experience is key. Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. Highlight your ability to create loyalty and trust with clients, as this aligns with PNC's values.
✨Demonstrate Proactive Sales Ability
Be ready to discuss how you've driven sales in previous roles. Think of specific instances where you identified opportunities to upsell or cross-sell products. PNC values proactive sales conversations, so showing your ability to engage customers effectively will be crucial.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about PNC's approach to customer engagement or how they foster an inclusive workplace culture. This not only demonstrates your enthusiasm but also helps you assess if PNC is the right fit for you.
