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- Tasks: Be the first point of contact for maintenance enquiries and support property management.
- Company: Join PMS Managing Estates, a top-rated property management company with a great reputation.
- Benefits: Enjoy 24 days annual leave, flexible work options, and discounts through Perkbox.
- Why this job: Make a difference in property management while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, IT proficiency, and excellent communication abilities are essential.
- Other info: Great career growth opportunities and a positive work-life balance await you!
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Advisor position at PMS Managing Estates
Location: Colchester
Working Hours: Part Time, Monday - Friday 9:00am - 1:30pm
Salary: Competitive
About PMS: PMS Managing Estates, established in 1987, proudly manages a diverse portfolio of residential, commercial, and retirement properties in East Anglia, London, and the Southeast. We hold full ARMA Accreditation and have garnered numerous industry awards, including 'Larger Managing Agent of the Year' and 'Company of the Year' at the News On The Block Property Management Awards, as well as recognition as finalists and 'Highly Commended' at the ARMA ACE Awards. Our extensive experience and accolades reflect our commitment to providing top-quality property management services. PMS is part of the Trinity Property Group, an Odevo Group Company.
Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
- 24 days annual leave for work-life balance.
- Discounts on shopping and services through Perkbox.
- Employee Assistance Programme for confidential support.
- Hybrid and flexible work opportunities.
- Financial support for personal development.
- Opportunities for career growth.
- Recognition incentives.
- Cycle to Work scheme for a healthy lifestyle.
- Employee Referral Scheme for potential bonuses.
Job Description: The Customer Support Advisor is responsible for acting as first point of contact for reactive maintenance enquiries and for routine maintenance problems as requested by the Property Managers. Key responsibilities and tasks include:
- Corresponding with leaseholders, contractors, professional consultants and clients verbally and in writing via the main reception mailbox.
- Directing calls to the appropriate department.
- Maintaining records of Health & Safety, Asbestos inspections, periodic electrical inspections and PAT testing for each managed site.
- Maintaining departmental control sheets and provide monthly reporting.
- Maintaining consistent notes on the property management system.
- Dealing with reactive maintenance enquiries received via telephone and email as required.
- Dealing with straightforward routine maintenance problems as requested by the Property Managers and processing work orders as required.
- Supporting the Property Management department as required.
- Preparing Client Agreements for signature and sending to clients.
- Assisting with general office administration including opening and distributing post and booking site keys for contractors.
Qualifications and Skills: Candidates for this position should have the following skills and qualifications:
- Excellent administration and organisation skills.
- Strong IT (Excel), numeracy and literacy skills.
- Excellent verbal and written communication.
- A methodical approach, taking responsibility for own work, while working as part of a team.
Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit PMS on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-IG1.
Customer Support Advisor in Colchester employer: PMS Managing Estates
Contact Detail:
PMS Managing Estates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PMS Managing Estates. Understand their values, recent achievements, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support roles. Think about how your skills match the job description and be ready to share examples from your past experiences that highlight your strengths.
✨Tip Number 3
Dress the part! Even if it's a part-time role, making a good first impression is key. Choose smart-casual attire that reflects professionalism but also feels comfortable. You want to feel confident when you walk into that interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Customer Support Advisor position!
We think you need these skills to ace Customer Support Advisor in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s handling maintenance enquiries or managing records, we want to see how you’ve made an impact in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at PMS Managing Estates
✨Know Your Stuff
Before the interview, make sure you understand PMS Managing Estates and their values. Familiarise yourself with their portfolio and recent achievements. This will show your genuine interest in the company and help you connect your skills to their needs.
✨Show Off Your Communication Skills
As a Customer Support Advisor, communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Practise articulating your thoughts clearly, both verbally and in writing, as this will be crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've dealt with maintenance issues or customer queries. Be ready to explain your thought process and how you prioritised tasks to resolve these situations efficiently.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the role or the company culture. This shows you're engaged and interested in how you can contribute to PMS. It’s also a great way to determine if the company is the right fit for you!
