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- Tasks: Be the first point of contact for maintenance enquiries and support the Property Management team.
- Company: Join PMS, an award-winning property management company with a strong reputation.
- Benefits: Enjoy 24 days annual leave, flexible work options, and personal development support.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, IT proficiency, and excellent communication abilities are essential.
- Other info: Great career growth opportunities in a dynamic and friendly workplace.
The predicted salary is between 13 - 16 £ per hour.
Location – Colchester
Working Hours – Part Time – 22.5 hours
Salary – Competitive
About PMS
PMS Managing Estates, established in 1987, manages a diverse portfolio of residential, commercial, and retirement properties in East Anglia, London, and the Southeast. We hold full ARMA Accreditation and have received numerous industry awards, including "Larger Managing Agent of the Year" and "Company of the Year" at the News On The Block Property Management Awards, as well as recognition as finalists and "Highly Commended" at the ARMA ACE Awards. PMS is part of the Trinity Property Group, an Odevo Group Company.
Benefits
- 24 days annual leave
- Discounts through Perkbox
- Employee Assistance Programme
- Hybrid and flexible work opportunities
- Personal development financial support
- Career growth opportunities
- Recognition incentives
- Cycle to Work scheme
- Employee Referral Scheme
Job Description
The Customer Support Advisor is the first point of contact for reactive maintenance enquiries and routine maintenance problems as requested by the Property Managers.
Key Responsibilities
- Correspond with leaseholders, contractors, consultants, and clients via the main reception mailbox; direct calls to the appropriate department.
- Maintain records of Health & Safety, Asbestos inspections, periodic electrical inspections, and PAT testing for each managed site.
- Maintain departmental control sheets and provide monthly reporting.
- Maintain consistent notes in the property management system.
- Handle reactive maintenance enquiries received via telephone and email.
- Handle routine maintenance problems as requested by the Property Managers and process work orders.
- Support the Property Management department as required.
- Prepare Client Agreements for signature and send to clients.
- Assist with general office administration, including opening and distributing post and booking site keys for contractors.
Qualifications and Skills
- Excellent administration and organisation skills.
- Strong IT (Excel), numeracy, and literacy skills.
- Excellent verbal and written communication.
- A methodical approach, taking responsibility for own work while working as part of a team.
Application Process
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, visit PMS on LinkedIn or our website. If you have questions, contact our recruitment team at 020 7702 0701, quoting the reference number.
Customer Support Advisor in Colchester employer: PMS Managing Estates Limited
Contact Detail:
PMS Managing Estates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Colchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the property management sector. A personal recommendation can go a long way in landing that Customer Support Advisor role.
✨Tip Number 2
Prepare for the interview by researching PMS and understanding their values and services. Show us you’re genuinely interested in the company and how you can contribute to their success as a Customer Support Advisor.
✨Tip Number 3
Practice your communication skills! As a Customer Support Advisor, you'll need to handle enquiries with ease. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen on joining the PMS team.
We think you need these skills to ace Customer Support Advisor in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your relevant experience and skills that match the job description, especially your administration and communication skills.
Showcase Your IT Skills: Since strong IT skills are a must, don’t forget to mention your proficiency in Excel and any other relevant software. We want to see how tech-savvy you are, so include examples of how you've used these skills in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at PMS Managing Estates Limited
✨Know the Company Inside Out
Before your interview, take some time to research PMS Managing Estates. Understand their portfolio, values, and recent achievements. This will not only impress the interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Support Advisor, communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Organisational Skills
Highlight your administration and organisation skills by discussing specific tools or methods you use to stay organised. You might want to mention how you manage multiple tasks or maintain records efficiently, as these are essential for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
