At a Glance
- Tasks: Lead strategies to reduce returns and enhance customer experience through innovative product management.
- Company: Join Amazon, a global leader in e-commerce and technology.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by driving sustainable practices and improving customer satisfaction.
- Qualifications: Experience in product management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
EU After Market Services (AMS) is on a mission to reduce returns and related concessions by helping customers keep what they bought and by removing defects.
When items are returned or damaged, we maximize reuse and recovery to achieve Zero Cost of Returns and Zero Inventory disposition, while safeguarding customer and selling‑partner trust.
As a Senior Product Manager, you will create and deliver program roadmaps to help us execute this vision.
Key Responsibilities
- Own and implement the strategy of key customer returns workstreams.
- Dive deep using a combination of qualitative and quantitative data to reduce cost of returns while maintaining customer experience.
- Take initiative to bring structure to ambiguous problems and convert these into multi‑year products and programs.
- Build relationships with, influence, and collaborate with cross‑functional teams to define and deliver improvement roadmaps and projects.
- Manage tech and feature prioritization with trade‑offs between customer experience, selling‑partner experience, financial impact, and operational constraints.
- Proactively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals.
- Present performance effectively in monthly and quarterly business review meetings to key internal stakeholders, partners, and senior leadership.
- Basic Qualifications
- Bachelor’s degree or equivalent.
- Experience owning/driving roadmap strategy and definition.
- Experience with end‑to‑end product delivery.
- Experience with feature delivery and trade‑offs of a product.
- Experience as a product manager or owner.
- Experience owning technology products.
- Experience with product cycles of 6+ months.
- Experience in product or program management, product marketing, business development or technology.
- Experience in influencing senior leadership through data‑driven insights.
- Experience using data and metrics to back up assumptions, evaluate outcomes, and make data‑driven decisions.
- Experience reviewing customer feedback and making recommendations based on it.
- Experience prioritizing and delivering projects on time in a fast‑moving environment.
- Strong written and oral communication skills, including the ability to communicate with all levels in the organization.
- Preferred Qualifications
- Experience working across functional teams and senior stakeholders.
- MBA or Master’s degree.
- Experience in problem solving and data analytics.
- Knowledge of key customer experience metrics and methodology (e. g., NPS).
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