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For Companies At a Glance
- Tasks: Provide top-notch customer service and ensure a secure environment for residents.
- Company: Join a luxury development in the heart of Mayfair, known for its elegance.
- Benefits: Enjoy flexible weekend hours and the chance to work in a prestigious setting.
- Why this job: Be an ambassador for luxury living while enhancing your communication and multitasking skills.
- Qualifications: Experience in residential services and strong communication skills are essential.
- Other info: Must be reliable, well-presented, and ready for full vetting checks.
Job Description
Our client is currently seeking an experienced Night concierge to join the team at a luxury development in Mayfair.
Rota: Saturday and Sunday (Weekend) – 19:00pm – 07:00am
Main duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Assist with Move In's/Move Out's.
- Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
Requirements:
- Experience in Residential.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Weekend Night Concierge employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Night Concierge
✨Tip Number 1
Familiarise yourself with the luxury development sector, especially in Mayfair. Understanding the expectations of high-end residents can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling various situations that may arise while working as a Night Concierge, showcasing your ability to manage resident concerns effectively.
✨Tip Number 3
Network with professionals already working in concierge roles or similar positions. They can provide insights into the job's demands and may even refer you to opportunities within their networks.
✨Tip Number 4
Demonstrate your initiative by preparing questions about the company's operations and values. This shows your genuine interest in the role and helps you stand out during the interview process.
We think you need these skills to ace Weekend Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and residential roles. Emphasise any previous concierge or hospitality positions, showcasing your ability to deliver excellent service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with high-pressure environments and your ability to multi-task, as well as your commitment to maintaining security and safety.
Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, provide examples in your application of how you've effectively communicated with residents or guests in past positions.
Showcase Initiative and Reliability: In your application, include instances where you demonstrated initiative and reliability. This could be through problem-solving in challenging situations or consistently being punctual and dependable in previous jobs.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a Night Concierge, delivering excellent customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for residents or guests. This will demonstrate your commitment to providing top-notch service.
✨Demonstrate Your Problem-Solving Abilities
In a high-pressure environment, being able to think on your feet is crucial. Prepare to discuss situations where you had to handle complaints or unexpected issues, highlighting how you resolved them effectively while maintaining professionalism.
✨Emphasise Your Attention to Detail
The role requires regular building checks and maintenance reporting. During the interview, mention your ability to notice small details and how this has helped in previous roles, ensuring a safe and secure environment for residents.
✨Prepare Questions About the Role
Showing genuine interest in the position can set you apart. Prepare thoughtful questions about the company’s expectations for the Night Concierge role, the team dynamics, and any specific challenges they face. This shows that you are proactive and engaged.
