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- Tasks: Greet residents, handle inquiries, and ensure top-notch customer service.
- Company: Join PMR, a leader in luxury residential staffing across the UK.
- Benefits: Earn between £12.00 to £13.15 per hour with flexible shifts.
- Why this job: Be part of a dynamic team in a luxury setting while enhancing your hospitality skills.
- Qualifications: Experience in 4/5* hospitality or luxury residential environments is required.
- Other info: References and a disclosure check are needed for successful applicants.
Description PMR provide staff to luxury residential apartments across the UK and we are currently seeking temporary staff to join our expanding team! The residential site is based in Birmingham Should you be looking for additional shifts on your days off, or are just looking for work please get in touch. Hourly rates vary between buildings, from £12.00 per hour to £13.15 per hour. Duties include:- To meet and greet the residents, and answer enquiries by telephone, email, or callers to the front desk.- Assist the residents, guests and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.- To ensure that the highest levels of customer care and service are always maintained.- Deal effectively with complaints, take the correct action and remain courteous.- Ensure effective security of residents and the building at all times including manning any CCTV and aiding the smooth running of car parking facilities. We are seeking candidates who have worked within the 4/5* hospitality sector and have luxury hotel or residential block experience. Successful applicants must provide two references and will also undertake a disclosure check for unspent criminal convictions. …
Temporary Day Concierge, Birmingham - Luxury Residential employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Day Concierge, Birmingham - Luxury Residential
✨Tip Number 1
Make sure to highlight any previous experience in the luxury hospitality sector during your conversations. This will show that you understand the high standards expected in a luxury residential environment.
✨Tip Number 2
Familiarize yourself with common customer service scenarios in luxury settings. Being able to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of PMR or similar companies. They can provide insights into the company culture and what they value in their staff, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your problem-solving skills, especially in handling complaints. Providing examples of how you've successfully managed difficult situations will demonstrate your capability for this role.
We think you need these skills to ace Temporary Day Concierge, Birmingham - Luxury Residential
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Temporary Day Concierge. Highlight your experience in customer service, particularly in luxury settings, to show that you are a good fit for the role.
Tailor Your CV: Customize your CV to emphasize relevant experience in the 4/5* hospitality sector. Include specific examples of how you've provided excellent customer care and handled complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention your ability to meet and greet residents and handle inquiries efficiently, showcasing your communication skills.
Prepare References: Since two references are required, reach out to previous employers or colleagues who can vouch for your experience in luxury hospitality. Ensure they are ready to provide positive feedback about your work ethic and customer service skills.
How to prepare for a job interview at PMR
✨Show Your Hospitality Experience
Make sure to highlight your previous experience in the 4/5* hospitality sector. Share specific examples of how you've provided excellent customer service and handled guest requests efficiently.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you effectively dealt with complaints or difficult situations. Employers want to see that you can remain courteous and take the correct action under pressure.
✨Familiarize Yourself with Security Protocols
Since the role involves ensuring the security of residents and the building, be ready to talk about any relevant experience you have with security measures or protocols in a residential or hospitality setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
