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- Tasks: Greet residents, manage enquiries, and ensure top-notch customer service.
- Company: PMR supplies staff to luxury residential buildings across the UK.
- Benefits: Earn between £12.75 to £13.85 per hour, with flexible shifts available.
- Why this job: Join a dynamic team in a prestigious environment while enhancing your customer service skills.
- Qualifications: Experience in 4/5* hospitality or strong customer service skills required.
- Other info: References needed and a disclosure check for unspent convictions will be conducted.
PMR provide staff to luxury residential buildings across the UK and are currently seeking temporary staff to join our expanding team! Should you be looking for additional shifts on your days off or are just looking for part-time work please get in touch.
Hourly rates vary between buildings but generally it will be £12.75 per hour rising to £13.85 per hour where we have clients who pay London Living Wage.
Duties include:
- To meet and greet the residents, answer enquiries by telephone, email or callers to the front desk.
- Assist the residents, guests and visitors with reasonable job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
- To ensure that the highest levels of customer care and service are maintained at all times.
- Deal effectively with complaints, take the correct action and remain courteous.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Taking appropriate action in the event of an emergency and immediately advising your manager.
- Responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
We are seeking candidates who have worked within the 4/5* hospitality sector or have residential block experience or transferrable customer service skills. Successful applicant must provide two references and will also undertake a disclosure check for unspent criminal convictions.
Temporary Day and Night Concierge employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Day and Night Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations and standards of high-end customer service will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality and concierge industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios related to customer service, complaints, and emergencies.
✨Tip Number 4
Showcase your flexibility and availability. Since this role involves temporary shifts, emphasising your willingness to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Temporary Day and Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality sector or customer service. Emphasise any roles where you've dealt with residents or guests, showcasing your ability to provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in similar roles and how you can contribute to maintaining high levels of customer care and security at the residential buildings.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and attention to detail. Provide examples of how you've successfully handled complaints or emergencies in past positions.
Prepare References: Since the company requires two references, choose individuals who can vouch for your customer service skills and reliability. Inform them in advance so they are prepared to provide a positive reference when contacted.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with residents and guests, be prepared to discuss your previous customer service experiences. Highlight specific situations where you went above and beyond to assist someone, as this will demonstrate your commitment to excellent service.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to explain how your skills and experiences align with these duties, especially in areas like handling complaints and ensuring security.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with difficult residents or managing emergencies. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively during the interview.
✨Dress Appropriately
As you’ll be representing a luxury residential building, dressing smartly is essential. Aim for a professional appearance that reflects the high standards expected in the hospitality sector, as first impressions matter.
