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- Tasks: Lead day-to-day operations and enhance resident experiences in a vibrant community.
- Company: Dynamic property management firm focused on exceptional customer service.
- Benefits: Competitive salary, hands-on role, and opportunities for personal growth.
- Other info: Autonomy to shape the success of a growing residential community.
- Why this job: Make a real impact in a fast-paced environment while building a thriving community.
- Qualifications: Experience in lettings or property management with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an energetic, customer-focused Lettings & Property Manager to take ownership of an exciting Build-to-Rent portfolio in Reading. Covering two modern schemes totalling 220 apartments, you'll play a central role in delivering an exceptional resident experience while driving leasing performance from first enquiry through to move-in and beyond.
In this role, you'll be the face of the development, leading day-to-day operations on site, building a vibrant resident community, and ensuring the highest standards of presentation, service, and engagement. This is a hands-on, high-impact position where no two days are the same, offering real autonomy and the chance to shape the success and atmosphere of a growing residential community.
If you thrive in a fast-paced environment where customer experience, operational excellence, and community building come together, this is a standout opportunity to make your mark!
- Take full ownership of the resident journey, from enquiry and viewings through to move-in and ongoing tenancy management.
- Drive leasing activity by responding to enquiries, conducting viewings, and converting interest into successful lets.
- Act as a key point of contact for residents, delivering outstanding customer service and resolving issues efficiently.
- Build and nurture a strong community through events, communication strategies, and resident engagement initiatives.
- Coordinate maintenance, contractor appointments, and defect resolution to maintain service levels.
- Support Health & Safety compliance across the development.
- Coach, develop, and motivate on-site team members to deliver consistently high performance.
Proven experience in lettings, property management, or Build-to-Rent environments. Strong customer service mindset with a proactive, solutions-focused approach. Commercial awareness and solid financial understanding.
Assistant Resident Service Manager in Reading employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Resident Service Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to property management and customer service. Think about specific examples from your past experiences that highlight your skills and how they align with the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and keen on the opportunity!
We think you need these skills to ace Assistant Resident Service Manager in Reading
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can create a vibrant resident community and ensure everyone feels at home!
Highlight Relevant Experience: Make sure to showcase any previous experience in lettings or property management. We’re looking for candidates who can hit the ground running, so share specific examples of how you've driven leasing performance or resolved resident issues.
Be Authentic and Personable: We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. This role is all about building relationships, so showing us who you are can really make you stand out.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at PMR
✨Know the Portfolio Inside Out
Before your interview, make sure you research the Build-to-Rent portfolio you'll be managing. Familiarise yourself with the specific schemes in Reading, their unique features, and what makes them appealing to potential residents. This knowledge will show your enthusiasm and readiness to take ownership of the properties.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional resident experiences, prepare examples from your past where you've gone above and beyond for customers. Think about how you resolved issues or created a positive atmosphere, as these stories will highlight your customer-focused mindset.
✨Demonstrate Community Building Ideas
Come prepared with ideas on how to build and nurture a vibrant resident community. Whether it's through events, communication strategies, or engagement initiatives, showing that you have a proactive approach to community building will set you apart from other candidates.
✨Understand Operational Excellence
Brush up on your knowledge of property management operations, including maintenance coordination and health & safety compliance. Be ready to discuss how you would ensure high service levels and manage day-to-day operations effectively, as this will demonstrate your readiness for the hands-on nature of the role.