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For Companies At a Glance
- Tasks: Be the friendly face of a luxury building, assisting residents and ensuring everything runs smoothly.
- Company: Join a prestigious team in a stunning Central London residential building.
- Benefits: Enjoy a competitive salary and a structured work schedule with weekends off.
- Why this job: Perfect for those who love customer service and want to work in a vibrant environment.
- Qualifications: Experience in a similar role and a proactive, energetic attitude are essential.
- Other info: You'll be part of a supportive team, with opportunities to learn and grow.
The predicted salary is between 25000 - 25000 £ per year.
Job Description
One of our clients is looking for an experienced Porter to joing their team in a Luxury Residential Building based in Central London.
About the role:
Rota: Monday to Friday 2pm to 8pm and every other Saturday 9am to 4pm.
Salary: £25,000 per annum
About you: the right candidate will have relevant experience, excellent customer service, proactiveness and be full of energy!
Duties:
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Act as the first point of contact for residents, visitors, and contractors, ensuring a professional and courteous manner at all times
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Patrol the front area of the building, maintaining a visible presence and assisting residents with doors, luggage, and parcels
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Maintain building security by monitoring access, challenging unknown visitors, and reporting breaches or concerns
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Ensure all communal areas are clean and well-presented; report and log any repairs or maintenance issues
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Supervise and support contractors on-site, ensuring compliance with building rules and procedures
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Manage deliveries securely, keeping accurate records and notifying residents as appropriate
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Handle and record keys in accordance with building policies, ensuring proper authorisation and logging procedures
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Maintain accurate daily log books and checklists, noting incidents, repair needs, and general updates
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Carry out minor repairs (e.g., replacing lightbulbs, door adjustments) as instructed
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Conduct daily checks on machinery, lighting, and other building systems, escalating urgent issues where needed
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Be familiar with and follow all safety, fire, and emergency procedures
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Support the Estate Manager and deputise when required
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Assist with tasks such as meter readings, distributing notices, and preparing condition reports
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Ensure uniform is always presentable and professional appearance is maintained
Porter employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of residents in high-end environments can give you an edge during interviews. Research common challenges faced by porters in similar settings and think about how you would handle them.
✨Tip Number 2
Showcase your customer service skills. Since you'll be the first point of contact for residents and visitors, prepare examples of how you've provided excellent service in previous roles. Think about specific situations where you went above and beyond to assist someone.
✨Tip Number 3
Demonstrate your proactive approach. In your conversations, highlight instances where you took initiative to solve problems or improve processes. This will show that you're not just reactive but also forward-thinking, which is crucial in a porter role.
✨Tip Number 4
Prepare to discuss safety and emergency procedures. Given the importance of these protocols in a residential building, be ready to talk about your understanding of safety measures and how you would implement them. This will reassure employers of your capability to maintain a secure environment.
We think you need these skills to ace Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a porter or in similar positions. Use specific examples to demonstrate your proactiveness and energy.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the luxury residential environment. Mention your ability to maintain professionalism and courtesy, as well as your experience with building security and maintenance.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for managing deliveries, supervising contractors, and ensuring the building's safety and cleanliness.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a Porter, you'll be the first point of contact for residents and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to remain professional and courteous, even in challenging situations.
✨Demonstrate Proactiveness
The role requires someone who is proactive and energetic. During the interview, discuss instances where you took initiative to solve problems or improve processes. This will show that you're not just reactive but can anticipate needs and act accordingly.
✨Familiarise Yourself with Building Security Protocols
Understanding building security is crucial for this position. Research common security practices and be ready to discuss how you would handle unknown visitors or security breaches. This shows that you take safety seriously and are prepared for the responsibilities of the role.
✨Prepare for Practical Scenarios
You may be asked how you would handle specific situations, such as managing deliveries or conducting daily checks on building systems. Think through these scenarios beforehand and be ready to explain your thought process and actions clearly.
