At a Glance
- Tasks: Carry out plumbing repairs and deliver top-notch customer service to residents.
- Company: A leading housing association focused on resident satisfaction and first-time fixes.
- Benefits: Competitive salary, company vehicle, healthcare plan, strong pension, and generous holiday allowance.
- Other info: Enjoy a supportive work environment with opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in people's homes.
- Qualifications: NVQ Level 3 in plumbing and experience in customer-facing roles.
The predicted salary is between 30000 - 40000 € per year.
If you're a skilled plumber who takes pride in your work and genuinely enjoys working with people, this could be a great fit. Our client is looking for someone who can hit the ground running, manage their own patch, and deliver a consistently high standard of service to residents across the Home Counties.
About our client
Our client is a housing association with a portfolio of residential properties spanning Milton Keynes, Bedfordshire, and Stevenage. They run a busy repairs and maintenance operation and have a strong focus on first-time fixes and resident satisfaction.
The role
This is a permanent, full-time role working 39 hours per week, Monday to Friday, based out in the field across the three areas. You'll be the primary point of contact for residents during visits, so being approachable and professional matters as much as your trade skills. There's an out-of-hours callout rota with additional payment on top of your base salary.
What you'll be doing
- Carrying out responsive plumbing repairs as your primary trade
- Completing multi-trade tasks to support first-time fixes
- Undertaking damp and mould works as required
- Recording job information accurately and keeping on top of your workload
- Working safely in line with health and safety guidelines
- Delivering a high standard of customer service on every visit
Skills and experience
Essential- NVQ Level 3 (City and Guilds) or equivalent recognised trade qualification in plumbing
- Proven multi-trade capability with experience achieving first-time fixes
- Experience working in a customer-facing environment
- Full UK driving licence
- Right to work in the UK
- Previous experience in the social housing or residential repairs sector
Why join them
Our client offers a competitive salary with a Home Counties market supplement, a company vehicle and fuel card, a healthcare cashback plan, a strong pension with employer matching, life assurance, an employee assistance programme, and a generous holiday allowance with the option to buy additional leave.
Plumber employer: PMR
Our client is an exceptional employer, offering a supportive work culture that prioritises employee satisfaction and professional growth. With a focus on first-time fixes and resident satisfaction, they provide a competitive salary, comprehensive benefits including a company vehicle, healthcare cashback plan, and a strong pension scheme, making it an ideal place for skilled plumbers to thrive in the Home Counties.
StudySmarter Expert Advice🤫
We think this is how you could land Plumber
✨Tip Number 1
Network like a pro! Reach out to fellow plumbers, join local trade groups, and connect with people in the housing sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you can, create a portfolio of your best work or even share some before-and-after photos of your plumbing projects. This will help potential employers see what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like our client, and express your enthusiasm for working with them. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about landing that plumber role with us!
We think you need these skills to ace Plumber
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your plumbing qualifications and any multi-trade experience you have. We want to see how your skills can help us deliver those first-time fixes that our residents love!
Be Personable:Since you'll be the face of our service, let your personality shine through in your application. We’re looking for someone who’s approachable and professional, so don’t be shy about showing us your people skills!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Customising your application shows us you’re genuinely interested in joining our team at StudySmarter.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at PMR
✨Know Your Trade Inside Out
Make sure you brush up on your plumbing skills and knowledge before the interview. Be ready to discuss specific techniques, tools, and past experiences that showcase your ability to deliver first-time fixes. This will show that you're not just a skilled plumber but also someone who takes pride in their work.
✨Showcase Your Customer Service Skills
Since you'll be the primary point of contact for residents, it's crucial to demonstrate your people skills. Prepare examples of how you've handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one. This will highlight your professionalism and approachability.
✨Familiarise Yourself with the Company
Do a bit of research on the housing association and its values. Understanding their focus on resident satisfaction and first-time fixes will help you align your answers with what they’re looking for. Mentioning specific projects or initiatives they’ve undertaken can really impress the interviewers.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific plumbing scenarios or repairs. Think through common issues you might face in the field and how you would resolve them efficiently. Being able to articulate your thought process will demonstrate your problem-solving skills and readiness to hit the ground running.
