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- Tasks: Welcome residents and visitors, handle requests, manage keys, and maintain a log book.
- Company: Join a luxury residential building in the heart of Central London.
- Benefits: Enjoy a 4 days on, 4 days off shift pattern with a great work-life balance.
- Why this job: Be part of a vibrant community, enhance your customer service skills, and work in a prestigious environment.
- Qualifications: Experience in residential or luxury hotel settings, excellent communication, and a trustworthy nature.
- Other info: Candidates must have the right to work in the UK and pass vetting checks.
The predicted salary is between 36000 - 60000 £ per year.
Our client is currently seeking a Day Concierge to join the team at a luxury residential building in Central London. Shift pattern: 4 days on, 4 days off - 7 am- 7 pm.
Main duties:
- Welcoming residents and visitors into the building in a polite and friendly manner.
- Provide a presence in the building and in the main reception area.
- Dealing with all residents' requests and complaints efficiently.
- Taking inbound phone calls, redirecting or taking messages as required.
- Accurate parcel handling and recording.
- Key management including signing out of key cards to contractors and ensuring their prompt return.
- Maintaining a log book of current and past contractors and on-site visitors.
Key attributes:
- Residential or Luxury hotel background
- Excellent customer service skills, polite and welcoming
- High level written and verbal communication
- Trustworthy and reliable
Please apply with your CV and we will be in touch should you be successful. Please note that if you do not hear back within 14 days you should assume you have been unsuccessful for this role. Candidates will need to prove they have the right to work in the UK and be able to undergo relevant vetting checks.
Permanent Day Concierge employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Day Concierge
✨Tip Number 1
Familiarise yourself with the luxury residential sector in Central London. Understanding the expectations and standards of high-end clientele will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a concierge. This will prepare you to handle resident requests and complaints with confidence and poise.
✨Tip Number 3
Network with professionals in the hospitality and residential sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the role and the company. Inquiring about their approach to customer service or how they handle resident feedback can set you apart from other candidates.
We think you need these skills to ace Permanent Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in residential or luxury hotel settings. Emphasise any roles where you welcomed guests or handled requests.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent communication skills and your ability to handle complaints efficiently. Mention specific examples from your past experiences that demonstrate your reliability and trustworthiness.
Highlight Key Skills: In your application, clearly outline your key attributes such as being polite, welcoming, and having a high level of written and verbal communication. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a Day Concierge, excellent customer service is key. Be prepared to share specific examples of how you've handled resident requests or complaints in the past. This will demonstrate your ability to maintain a polite and welcoming atmosphere.
✨Demonstrate Reliability and Trustworthiness
Given the responsibilities around key management and handling sensitive information, it's crucial to convey your reliability. Discuss any previous roles where trust was essential, and highlight your attention to detail.
✨Practice Your Communication Skills
Strong verbal and written communication skills are vital for this role. During the interview, focus on speaking clearly and confidently. You might also want to prepare a few questions to ask about the team and the building to show your engagement.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the specific duties of a Day Concierge in a luxury setting. Research common challenges faced in such roles and think about how you would address them. This knowledge will help you stand out as a well-prepared candidate.
