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- Tasks: Manage the entrance lobby and communal areas while ensuring top-notch customer service.
- Company: Join a luxury residential building in vibrant West London.
- Benefits: Enjoy flexible hours and a competitive salary of £15-17,000 per annum.
- Why this job: Perfect for those who love interacting with people and maintaining a welcoming environment.
- Qualifications: Customer service focus, good communication skills, and previous residential experience preferred.
- Other info: Part-time role with a friendly team atmosphere; ideal for students or those seeking flexible work.
The predicted salary is between 12000 - 14000 £ per year.
Our client is currently seeking a Part-Time Porter to join the team at a luxury residential building in West London.
Role: Part-Time Porter (24.5hr per week)
Location: West London
Rota:
- Mondays 3pm - 7pm
- Tuesdays: 3:30pm - 7pm
- Wednesdays: 3:30pm - 7pm
- Thursdays: 3pm - 7pm
- Fridays: 3:30pm - 7pm
- Saturdays: 7am - 1pm
Salary: £15-17,000pa (DOE)
Responsibilities:
- To oversee and manage the main entrance lobby, as well as all communal areas of the site.
- Supervising all visiting contractors and instructing as needed.
- Ensuring high levels of customer service are met at all times, when communicating with the residents, clients and contractors.
- Handling any complaints and issues effectively, in a conscientious manner and in good time.
- Ensuring all maintenance and security issues; such as broken locks, phone systems, boiler problems, lifts etc. are reported to the managing agent in a timely manner.
- Identify any Health & Safety concerns and handle with best practice according to the managing agent's advice.
- Keep all site documentation up to date and informed with all issues and events on site.
- Patrolling site to ensure all areas are kept clean and tidy, and safe for all residents.
- Collecting rubbish bags across the development, delivering to the bin stores, and ensuring these are well kept.
- Handling all site keys, logging intake and outtake accurately.
Key Attributes:
- Focus on customer service delivery
- Friendly yet professional demeanour
- Previous experience within a residential environment is highly desirable
- Well groomed and well kept at all times
- Good written and spoken communication skills
- IT literate in handling emails and Microsoft Office
- Proactive attitude
If you have not heard back from us within 2 weeks, please assume you have been unsuccessful. We will be in touch with considered candidates directly.
Part-time Porter employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Porter
✨Tip Number 1
Familiarise yourself with the luxury residential sector. Understanding the expectations of residents in high-end environments can give you an edge during interviews, as you'll be able to demonstrate your knowledge of customer service standards.
✨Tip Number 2
Highlight any previous experience in similar roles or environments. If you've worked in residential buildings or have experience in customer-facing positions, be ready to discuss specific examples that showcase your skills and how they relate to the responsibilities of a Part-Time Porter.
✨Tip Number 3
Prepare to discuss your approach to handling complaints and issues. Since the role involves managing resident concerns, think of scenarios where you've successfully resolved problems and be ready to share these experiences during your conversation.
✨Tip Number 4
Demonstrate your proactive attitude by thinking of ways to improve the communal areas or enhance resident satisfaction. Bringing ideas to the table shows initiative and a commitment to the role, which can impress potential employers.
We think you need these skills to ace Part-time Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and residential environments. Emphasise any previous roles that involved managing communal areas or supervising contractors.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly yet professional demeanour. Mention specific examples of how you've handled complaints or ensured high levels of customer service in past roles.
Highlight Key Skills: In your application, focus on key attributes mentioned in the job description, such as good communication skills, IT literacy, and a proactive attitude. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
As a Part-Time Porter, you'll be interacting with residents and contractors regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your friendly yet professional demeanour.
✨Demonstrate Problem-Solving Abilities
The role involves handling complaints and issues effectively. Think of specific situations where you've resolved conflicts or addressed concerns promptly, and be ready to discuss these during the interview.
✨Highlight Relevant Experience
If you have previous experience in a residential environment, make sure to mention it. Discuss your familiarity with managing communal areas and supervising contractors, as this will show you're well-suited for the role.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the responsibilities and expectations. This demonstrates your proactive attitude and eagerness to contribute positively to the team.
