At a Glance
- Tasks: Be the friendly face for customers, resolving issues and coordinating with teams.
- Company: Join a supportive housing association making a difference in the community.
- Benefits: Competitive pay, potential contract extension, and valuable experience.
- Other info: Great opportunity for personal growth in a dynamic environment.
- Why this job: Engage directly with the community and enhance your customer service skills.
- Qualifications: Must have a driving licence and a basic DBS check.
The predicted salary is between 19453 - 19453 € per year.
A 3-month temporary contract (extension likely) based in Nottingham.
Rate: £21.38 per hour (£19,453 per annum pro rata)
Hours: Full time
Driving Licence: Essential
DBS: Basic DBS required
The Opportunity:
PMR is working with a Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery - ideal for someone who thrives working independently, enjoys direct customer contact and is confident managing a varied workload across housing, estates, lettings, income and ASB.
The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams and upholding high service standards throughout.
The Role:
- Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in line with the Service Style.
- Coordinate and track actions with Estate Services, Asset Services and Specialist teams to resolve customer issues and meet or exceed expectations.
Housing Officer - Temp in Nottingham employer: PMR
PMR is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. As a Housing Officer in Nottingham, you will benefit from a dynamic environment where your contributions directly impact local residents, alongside opportunities for professional growth and a competitive hourly rate. Join us to make a meaningful difference while enjoying the flexibility of a temporary role with potential for extension.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - Temp in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at housing associations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing issues. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully resolved customer issues or improved service delivery in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer - Temp in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of direct customer contact, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully resolved a customer issue in the past.
Highlight Your Independence:This position requires someone who can work independently. In your application, mention instances where you've taken initiative or managed your workload effectively. We love seeing candidates who can thrive on their own!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at PMR
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer issues and coordinating with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about direct customer contact, be ready to share examples of how you've successfully dealt with customers in the past. Think of specific situations where you resolved issues or improved service standards. This will demonstrate your ability to thrive in a community-facing role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the role. Practice responses to potential challenges you might face, such as dealing with difficult customers or coordinating actions across teams. This will help you think on your feet during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
