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- Tasks: Be the friendly face of luxury living, providing top-notch service to residents and guests.
- Company: Join a prestigious luxury development in Richmond, known for its exceptional service.
- Benefits: Enjoy a competitive salary and a unique 4 on, 4 off night shift schedule.
- Why this job: Perfect for those who thrive in dynamic environments and love making people feel at home.
- Qualifications: Experience in customer service and a knack for multitasking in high-pressure situations.
- Other info: You'll be the go-to person for ensuring safety and comfort in a vibrant community.
The predicted salary is between 24500 - 27000 £ per year.
Description Our client is currently seeking an experienced concierge to join the team at a luxury development in Richmond. The shift pattern will be 4 nights on and 4 nights off with working hours 7pm – 7am. Salary £24,500 – £27,000 per annum Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident’s needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and pr…
Night Concierge, Luxury Residential - Teddington employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge, Luxury Residential - Teddington
✨Tip Number 1
Familiarize yourself with the luxury residential sector. Understanding the expectations and standards of high-end clientele will help you stand out as a candidate who can deliver exceptional service.
✨Tip Number 2
Highlight your experience in customer service roles, especially in high-pressure environments. Be ready to share specific examples of how you've successfully managed multiple tasks while maintaining a positive attitude.
✨Tip Number 3
Demonstrate your knowledge of security protocols and procedures. Being able to discuss your understanding of safety measures and how you would implement them will show that you take the role seriously.
✨Tip Number 4
Prepare to discuss your ability to anticipate residents' needs. Think of instances where you went above and beyond for clients or guests, as this will illustrate your proactive approach to concierge duties.
We think you need these skills to ace Night Concierge, Luxury Residential - Teddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and concierge roles. Emphasize any previous work in luxury environments and your ability to handle high-pressure situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples of how you've anticipated and met the needs of clients or residents in past roles.
Highlight Relevant Skills: In your application, clearly outline skills such as multi-tasking, prioritization, and security awareness. These are crucial for the Night Concierge position and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at PMR
✨Showcase Your Customer Service Skills
Since the role emphasizes delivering excellent customer service, be prepared to share specific examples of how you've gone above and beyond for residents or guests in previous positions.
✨Demonstrate Proactive Problem-Solving
Highlight your ability to anticipate needs and solve problems before they escalate. Think of instances where you identified a potential issue and took action to prevent it.
✨Emphasize Security Awareness
Discuss your understanding of security protocols and how you have implemented them in past roles. Be ready to explain how you would maintain a secure environment for residents.
✨Prepare for High-Pressure Scenarios
The job requires multitasking in a high-pressure environment. Prepare to discuss how you prioritize tasks and manage stress effectively, perhaps by sharing a relevant experience.
