Night Concierge

Our client is currently seeking an experienced Night Concierge to join the team at a luxury development in East London. The shift pattern will be 4 nights on and 4 nights off with working hours 7pm - 7am.

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate residents' needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers, and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a periodic review of the CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move Ins/Move Outs.
• Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.

Requirements:

• Experience in Residential or 5* Hotels.
• Reliable and punctual.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.
• The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.