Technical Manager in London

The Building Services Manager / Technical Manager will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues. The role will involve the design, delivery and implementation of site-specific improvement strategies in recognition of change management.

Key Responsibilities

• Source and procure national and local contracts to ensure the estate and associated buildings are covered with all statutory and legislative commitments.
• Create technical specifications to ensure long life management of assets, best value for money, and adequate scope of maintenance in terms of frequencies, tasks, PPM and repairs.
• Control budgets and service delivery across the estate and buildings, establishing value for money strategies for delivering technical services.
• Preparation and management of engineering service charge budgets, to include procurement in line with company policies.
• Define the PPM regime for the plant across the estate.
• Establish, implement, document and maintain site specific operating procedures and systems tailored to client needs.
• Implementation, management and development of the E-Logbooks planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date.
• Develop and maintain the base building asset register.
• Review and develop site-specific maintenance tasks.
• Ensure drawings and O&Ms are updated to reflect any changes carried out to installed systems.
• Develop, implement and maintain site-specific plant replacement programmes.
• Ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable.
• Manage service providers and monitor performance against SLAs and KPIs.
• Make clear decisions and direct contractors for all reactive works.
• Support the Development team to monitor construction processes when they impact an area under the remit of the Estate Management Team.
• Complete engineering site surveys and audits.
• Provide technical support to the operational team.
• Work closely within the FM department and with Operations, Asset Management and H&S, together delivering excellent services and surpassing customer expectation at all times.
• Manage all asset lists within the estate, ensuring any new assets introduced are adequately maintained.
• Liaise with Permit Management to assist in the maintenance of the online e-permit system and reviewing of RAMS for estate works.
• Manage associated M&E tasks from the company risk register, ensuring quotes are obtained and works are agreed before commencing.
• Keep the online system, Track Record, up to date and ensure all outstanding actions are completed within the required timescales.
• Ensure compliance at all times with operational standards, codes of practice and health and safety requirements.
• Provide overseeing engineering support for the residents' spa and gym, including attending a quarterly meeting.
• Provide reactive engineering support for retailers on the estate.
• Form part of the Duty Manager roster for out of hours escalations.

Skills, Knowledge and Experience

• Engineering apprenticeship with relevant on-the-job experience, an Engineering Degree with relevant industry experience, or significant industry experience in a similar role.
• Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it.
• Proven experience in the management of maintenance contracts and supervision of contractors.
• Ability to work effectively with staff, tenants, service providers and contractors.
• Excellent managerial and interpersonal skills with a proven track record in managing change.
• Good strategic vision and a strong commitment to customer service.
• Extensive knowledge of Microsoft Office applications.
• Successful people management experience, including technical and personnel development and change management.
• Extensive experience of managing services to an agreed budget.
• Self-motivated, able to work on own initiative.
• Good understanding of property management.
• Excellent communication skills, both oral and written.
• A comprehensive knowledge and understanding of legislative health and safety requirements.
• Excellent time management skills with the ability to respond to client and contract deadlines.

Location: South London