Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage properties, ensuring top-notch service and maintenance while building strong relationships.
- Company: Dynamic property management firm focused on customer satisfaction and team development.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth and career advancement.
- Why this job: Join us to make a real difference in property management and enhance your skills.
- Qualifications: Experience in team management and exceptional customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
Main Responsibilities
- Deliver effective service levels, acting as the company representative towards customers, clients, and developers, ensuring all areas of the development are fully presentable, serviced, and properly maintained.
- Build and maintain working relationships with the committee of any Residents Association / RMC, RTM Co, and attend their meetings as appropriate.
- Identify and deliver ongoing training needs to support the team, utilising appropriate internal and external methods, and conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPIs and SLAs are met.
- Monitor and manage performance, setting guidelines, managing holiday/sickness absences, and organising shift cover, undertaking or organising emergency cover as required.
- Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting accounts, together with preparation and presentation of bimonthly financial summary reports.
- Hold proactive customer/contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
- Investigate and respond to complaints, up to Stage 1, and collaborate with Line Manager in Stage 2 complaints responses.
- Undertake required risk assessments, health and safety checks, and routine testing requirements, ensuring concerns are acted upon and completed within the given timeframe.
- Support with the monitoring and supervision of contractors carrying out works on and around the development, raising works orders, and ensuring all orders are monitored and delivered within the designated timeframe.
- Ensure all irregular incidents are investigated and reported to the development manager, providing a response to emergency queries (out of normal office hours) directing colleagues as appropriate, including attendance where necessary.
- Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Skills and Experience:
- Demonstrable experience of managing people/teams and delivering exceptional customer service.
- Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and clients with a resolution-focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team.
- Efficient in maintaining administration and record keeping electronically.
- Demonstrable ability to deal with problems and challenges effectively.
- Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
- Ability to work under pressure and meet deadlines, able to prioritise and manage time effectively.
- Excellent IT skills, social media awareness, and up to date with new technology.
- Demonstrable experience with multi-schedule budget preparation and management.
- Able to mobilise new and/or triage, post mortem, and demobilisation developments using risk management frameworks and strategies.
- Exceptional customer service experience, with the ability to multi-task, prioritise, and manage various tasks simultaneously.
- Charismatic, with the flair to learn new skills and enhance self-development and better those around you.
Estates Manager Property in London employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Manager Property in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to property management. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your experience aligns with their goals. Practise common interview questions and think of examples that showcase your skills in customer service and team management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to check out our website for job listings! We regularly update it with new opportunities, so keep an eye out for roles that match your skills and experience. Applying directly through us can give you a better chance of landing that dream job!
We think you need these skills to ace Estates Manager Property in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in managing teams and delivering top-notch customer service. We want to see how you've tackled challenges and built relationships in your previous roles.
Be Clear and Concise: Keep your writing clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Tailor Your Application: Make sure to tailor your application to the Estates Manager role. Reference specific responsibilities from the job description and explain how your background aligns with them. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PMR
✨Know Your Stuff
Make sure you thoroughly understand the job description and responsibilities. Familiarise yourself with key terms like KPI, SLA, and risk management frameworks. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role involves managing teams and building relationships, be ready to share specific examples of how you've successfully led a team or resolved conflicts. Highlight your communication skills and how you’ve maintained exceptional customer service in past roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with complaints or managing performance issues. Think of real-life examples where you’ve navigated similar challenges and be prepared to discuss your thought process and outcomes.
✨Demonstrate Your Tech Savvy
With the emphasis on IT skills and social media awareness, be ready to discuss any relevant software or tools you’ve used. If you have experience with electronic record-keeping or budget management software, mention it to show you’re up to date with technology.