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- Tasks: Deliver top-notch customer service and ensure a secure environment for residents.
- Company: Join a prestigious residential development in North West London.
- Benefits: Enjoy a 4 on 4 off rota with night shifts and competitive pay.
- Other info: Opportunity to work in a dynamic environment with a focus on safety.
- Why this job: Be the friendly face that residents rely on during the night.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is currently seeking an experienced Night Concierge to join the team at a residential development in North West London.
Rota: 4 on 4 off, 7pm - 7am
- Deliver excellent customer service to all residents.
- Verify all visitors, suppliers and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
- Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
- Strong written and verbal communication skills in English.
- Experience in the highest level of customer service.
Concierge (Nights) in London employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge (Nights) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a Night Concierge role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you handle guest complaints or security issues. This will help you feel more confident during interviews and show that you’re ready for the job.
✨Tip Number 3
Be proactive! If you see a job opening for a Night Concierge, don’t just apply through the usual channels. Head over to our website and submit your application directly – it shows initiative!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows that you’re genuinely interested in the position.
We think you need these skills to ace Concierge (Nights) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in the past, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, especially around security and maintenance.
Proofread Before You Submit: We can't stress this enough! Typos and grammatical errors can make a bad impression. Give your application a good read-through or ask a friend to check it out before you hit send.
How to prepare for a job interview at PMR
✨Know Your Customer Service Basics
As a Night Concierge, delivering excellent customer service is key. Brush up on your customer service principles and think of examples from your past experiences where you went above and beyond for residents or guests. This will show your potential employer that you understand the importance of their needs.
✨Familiarise Yourself with Security Protocols
Since the role involves maintaining a secure environment, it’s crucial to be well-versed in security procedures. Research common security measures used in residential developments and be prepared to discuss how you would handle various situations, such as guest verification and emergency protocols.
✨Practice Your Communication Skills
Strong written and verbal communication skills are essential for this position. Prepare to demonstrate your ability to communicate effectively by practising responses to common interview questions. You might even want to role-play scenarios where you have to address resident concerns or complaints.
✨Show Your Attention to Detail
The job requires regular building checks and reporting maintenance issues. Be ready to share examples of how you’ve successfully managed similar responsibilities in the past. Highlight your attention to detail and how it contributes to a safe and pleasant living environment for residents.