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- Tasks: Assist the Estate Manager in managing services for residents and contractors.
- Company: Join a dynamic property management team focused on community living.
- Benefits: Gain hands-on experience, develop communication skills, and work in a supportive environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Make a real difference in residents' lives while building your career in property management.
- Qualifications: Strong communication skills, reliability, and a team player attitude.
The predicted salary is between 30000 - 40000 £ per year.
Hours of Duty: Monday - Friday
Responsible To: Estate Manager
Job Summary: To assist the Estate Manager and Property Management team in order to plan, deliver and manage the services delivered to the RTM, Leaseholders and Tenants of the Development.
Responsibilities and Duties:
- To deputise for the Estate Manager during holidays, sickness and other planned events.
- To be the lead and key point of contact for contractor management on site, including communications to the Property Manager, Leaseholders and Tenants, as well as other contractors if multiple are working at site.
- To be the lead and key point of contact for the General Repairs tracker and to manage this in conjunction with the Estate Manager. This to include regular reviews and walkabouts (minimum monthly) to ensure items are captured and added to the tracker with recommendations regarding prioritisation and timings.
- Ensuring the Tracker is kept updated to identify items that are open, delayed (with reasons), completed and/or have had their prioritisation changed (with reasons and sign-off).
- To provide a monthly update to the Property Manager on the Tracker and specifically future priorities, such that all relevant parties are informed and agreed.
- To provide ad hoc updates regarding any emergencies and the related implications and consequences.
- To develop and maintain a positive, regular and highly communicative relationship with the Property Manager and Managing Agent to support the smooth running of development.
- To participate in staff reviews, providing feedback and actively manage the team's performance, in an assistant role to the Estate Manager.
- To work with Verto to learn all relevant HR practices, roles and responsibilities that a Estate Manager should know.
- Within the first 12 months of appointment, to have undertaken every on-site job at least twice and with sign-off by the Estate Manager.
- Within the first 12 months of appointment, to learn the overall footprint of the development with regard to layout, health and safety, emergency services, utilities, boiler room and other areas and responsibilities.
- Within the first 12 months, to attend a Board Meeting to understand process and protocol - to give an update on learnings and development, as well as any relevant contractor management information.
- To provide all necessary services to the residents as per the instructions of senior management.
- To communicate efficiently with all other members of staff, the residents, guests and onsite contractors.
- To respond proactively to resident requests. Always respond in a timely and polite manner.
- You will be required to carry out a minimum of two inspections of the common areas of the building. At the end of your shift, you must ensure the property is kept clean, tidy and that all electrical/technological appliances are in good working conditions at all times.
- To assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents, however, please note that any assistance given to any individual should not distract from your duties required to the whole.
- To monitor all persons at the development and ensure they have a right to be present.
- To respond to site emails and deal with general enquiries. To log messages, requests and events.
- To raise any issues and concerns with the Estate Manager and the Board, as relevant, e.g. work being undertaken without an LFA (Licence for Alterations), contractor behaviours, parking issues, as well as any unusual happenings or behaviours on site.
- To monitor the presence of workers working within the building and supervise their activities to ensure minimum disturbance to residents.
- Co-ordinate access and building systems and monitor and react to alarms as directed.
- Liaise with Emergency Services as required.
- Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately.
- Report and monitor Health & Safety issues and ensure adherence to safe working practices.
- Be flexible and have a hands-on approach. Please offer help and assistance to others where possible.
- To complete any other requests as directed by the Estate Manager or Property Manager.
Person Specification:
- Honest and Reliable
- Team Player
- Works well under pressure
- Excellent communication and customer service skills
- Excellent time keeping
- Professional appearance
- Ability to prioritise
- Ability to take ownership of an operation whilst working alone
Assistant Estates Manager Assistant Estates Manager in London employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estates Manager Assistant Estates Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their needs, especially around communication and contractor management. Show them you’re the perfect fit for the Assistant Estates Manager role!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences related to managing repairs and maintaining positive relationships with residents and contractors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Assistant Estates Manager Assistant Estates Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Estates Manager role. Highlight your relevant experience and skills that match the job description, like communication and contractor management. We want to see how you can fit into our team!
Show Your Enthusiasm: Let your passion for property management shine through in your application. Mention why you're excited about this role and how you can contribute to the smooth running of the development. We love seeing candidates who are genuinely interested in what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at PMR
✨Know Your Responsibilities
Make sure you understand the key responsibilities of the Assistant Estates Manager role. Familiarise yourself with tasks like contractor management, maintaining the General Repairs tracker, and communication with residents. This will help you demonstrate your knowledge and show that you're ready to step in for the Estate Manager when needed.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with residents, contractors, and the Property Manager, be prepared to discuss how you handle communication. Share examples of how you've effectively managed relationships or resolved conflicts in the past. This will highlight your customer service skills and ability to work as part of a team.
✨Demonstrate Proactivity
The job requires a proactive approach to resident requests and site management. Think of instances where you've taken initiative in previous roles, whether it was addressing issues before they escalated or improving processes. This will show that you can take ownership and act decisively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as emergencies or contractor issues. Prepare by thinking through potential scenarios related to the job description. This will help you articulate your problem-solving skills and readiness to manage challenges on-site.