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- Tasks: Assist the Estate Manager in managing services for residents and contractors.
- Company: Join a dynamic property management team focused on community and service.
- Benefits: Gain hands-on experience, develop leadership skills, and work in a supportive environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: Strong communication skills, reliability, and a team-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
Hours of Duty: Monday - Friday
Responsible To: Estate Manager
Job Summary: To assist the Estate Manager and Property Management team in order to plan, deliver and manage the services delivered to the RTM, Leaseholders and Tenants of the Development.
Responsibilities and Duties:
- To deputise for the Estate Manager during holidays, sickness and other planned events.
- To be the lead and key point of contact for contractor management on site, including communications to the Property Manager, Leaseholders and Tenants, as well as other contractors if multiple are working at site.
- To be the lead and key point of contact for the General Repairs tracker and to manage this in conjunction with the Estate Manager. This includes regular reviews and walkabouts (minimum monthly) to ensure items are captured and added to the tracker with recommendations regarding prioritisation and timings.
- Ensuring the Tracker is kept updated to identify items that are open, delayed (with reasons), completed and/or have had their prioritisation changed (with reasons and sign-off).
- To provide a monthly update to the Property Manager on the Tracker and specifically future priorities, such that all relevant parties are informed and agreed.
- To provide ad hoc updates regarding any emergencies and the related implications and consequences.
- To develop and maintain a positive, regular and highly communicative relationship with the Property Manager and Managing Agent to support the smooth running of development.
- To participate in staff reviews, providing feedback and actively manage the team's performance, in an assistant role to the Estate Manager.
- To work with Verto to learn all relevant HR practices, roles and responsibilities that an Estate Manager should know.
- Within the first 12 months of appointment, to have undertaken every on-site job at least twice and with sign-off by the Estate Manager.
- Within the first 12 months of appointment, to learn the overall footprint of the development with regard to layout, health and safety, emergency services, utilities, boiler room and other areas and responsibilities.
- Within the first 12 months, to attend a Board Meeting to understand process and protocol - to give an update on learnings and development, as well as any relevant contractor management information.
- To provide all necessary services to the residents as per the instructions of senior management.
- To communicate efficiently with all other members of staff, the residents, guests and onsite contractors.
- To respond proactively to resident requests. Always respond in a timely and polite manner.
- You will be required to carry out a minimum of two inspections of the common areas of the building. At the end of your shift, you must ensure the property is kept clean, tidy and that all electrical/technological appliances are in good working conditions at all times.
- To assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents; however, please note that any assistance given to any individual should not distract from your duties required to the whole.
- To monitor all persons at the development and ensure they have a right to be present.
- To respond to site emails and deal with general enquiries. To log messages, requests and events.
- To raise any issues and concerns with the Estate Manager and the Board, as relevant, e.g. work being undertaken without an LFA (Licence for Alterations), contractor behaviours, parking issues, as well as any unusual happenings or behaviours on site.
- To monitor the presence of workers working within the building and supervise their activities to ensure minimum disturbance to residents.
- Co-ordinate access and building systems and monitor and react to alarms as directed.
- Liaise with Emergency Services as required.
- Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately.
- Report and monitor Health & Safety issues and ensure adherence to safe working practices.
- Be flexible and have a hands-on approach. Please offer help and assistance to others where possible.
- To complete any other requests as directed by the Estate Manager or Property Manager.
Person Specification:
- Honest and Reliable
- Team Player
- Works well under pressure
- Excellent communication and customer service skills
- Excellent time keeping
- Professional appearance
- Ability to prioritise
- Ability to take ownership of an operation whilst working alone
Assistant Estates Manager in London employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estates Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with the role of Assistant Estates Manager. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from the interview to remind them of your conversation and reinforce your interest.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Assistant Estates Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Assistant Estates Manager role. We want to see how you can assist the Estate Manager and contribute to the team!
Show Off Your Communication Skills: Since this role involves a lot of communication with residents, contractors, and the Property Manager, be sure to showcase your excellent communication skills in your application. We love seeing examples of how you've effectively communicated in past roles!
Highlight Your Problem-Solving Abilities: The job requires a proactive approach to handling resident requests and emergencies. Use your application to demonstrate how you've tackled challenges in previous positions. We want to know how you take ownership and resolve issues!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at PMR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Estates Manager. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like contractor management and communication with residents.
✨Prepare Real-Life Examples
Think of specific situations where you've demonstrated key skills such as problem-solving, communication, and teamwork. Be ready to share these examples during the interview, especially those that relate to managing repairs or dealing with emergencies, as these are crucial for the role.
✨Show Your Proactive Side
During the interview, highlight your ability to respond proactively to resident requests and manage multiple tasks efficiently. Discuss any past experiences where you took the initiative to improve processes or enhance communication within a team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team's dynamics, the challenges faced by the Estate Manager, or how success is measured in this role. It shows your genuine interest and helps you gauge if the company is the right fit for you.