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- Tasks: Assist in customer service, property management, and tenancy processes while building strong relationships.
- Company: Join a dynamic team at Way of Life, focused on community and customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to learn and grow in a fast-paced, collaborative setting.
- Why this job: Make a real difference in people's lives by helping them find their perfect home.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer service/customer contact
- Creating good customer relationships with all customers (existing and prospective) by sending regular updates and communication in a professional manner even when delivering difficult messages.
- Welcoming all new customers to Way of Life, registering new applicants on our IT system; taking enquiries from prospective or existing customers and matching them with properties suitable to their needs.
- Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists.
- Provide useful tenancy and property information to new customers (e.g. location of all meters, stop cocks, utility information and local amenities).
Tenancy Management
- Carry out regular internal apartment inspections in line with Reposit policies requirements where relevant.
- Arrange lock changes and ensure a management set of keys is retained and registered in the key management system.
Lettings
- Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made.
- Ensure all our advertisements are up to date and refreshed on a regular basis.
- Send completed deal sheets to Leasing Manager and assist Leasing Manager in customer communications during referencing and deal progression.
- Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report.
- Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks.
- Dealing with tenancy surrenders, goods removal and vacating customers.
- Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on IT system and then passing on to relevant parties.
- Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets.
- Update Digital Marketing Manager on voids list.
- Provide monthly report on competitors and local market conditions.
- Regular audits of TDS and Reposit accounts.
- Track progress of all deals and support leasing coordinators with the collection of references, contract signing and move in monies.
- Ensure that all listings are updated and correct on a daily basis.
- Ensure that all reporting requirements are completed on time.
- Meeting rental growth targets on both new lets and renewals.
- Ensure that comprehensive check in, check out and interim reports are completed for all tenancies.
- Follow up calls are made to all customers following viewings.
- Follow up calls are made to all new residents within the 1st week.
Budget Management
- Manage dilapidations and deposit deductions following check out inspection.
- Creating a specification for void works, establishing costs and timescales for works.
General Responsibilities
- Carry out the duties of the onsite team when they are on leave.
- Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure we deliver the best possible service.
- Produce accurate information and reports for weekly/monthly meetings.
- Participate in team, departmental and corporate project and planning processes as required.
- To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- To act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life's business.
- To undertake any other duties as are reasonably requested from time to time.
- This is not an exhaustive list of the duties that may be required of the post holder. Duties may be changed, after discussion, to suit the operational requirements.
- Support the Marketing Team to implement engaging community building events for residents.
4 Month FTC - Leasing Assistant in Leicester employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 4 Month FTC - Leasing Assistant in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Way of Life. Check out their social media and website to understand their values and how they interact with customers. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating good relationships with customers, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Prepare questions to ask! Interviews are a two-way street, so come armed with questions about the team, the role, and how success is measured. This shows you're engaged and serious about the position, plus it helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace 4 Month FTC - Leasing Assistant in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've built relationships with customers and handled difficult situations, so share specific examples that demonstrate your skills.
Be Professional Yet Approachable: When writing your application, keep a professional tone but don’t be afraid to let your personality shine through. We appreciate candidates who can communicate effectively while still being relatable and friendly.
Tailor Your Application: Take the time to tailor your application to the Leasing Assistant role. Mention relevant experiences and skills that align with the job description, especially around tenancy management and customer communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PMR
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle difficult situations with customers, as this role heavily relies on creating good relationships and effective communication.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Leasing Assistant. Review the job description thoroughly and think about how your past experiences align with tasks like managing tenancy renewals and conducting market research.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask during the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding customer care and teamwork.
✨Showcase Your Organisational Skills
Since the role involves keeping up-to-date records and managing multiple offers, be prepared to share examples of how you've successfully organised tasks in previous jobs. Highlight any experience with IT systems or property management software, if applicable.