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For Companies At a Glance
- Tasks: Engage with customers and resolve housing-related issues in a community-focused role.
- Company: Join a supportive Housing Association dedicated to excellent service delivery.
- Benefits: Competitive hourly rate, flexible hours, and potential for contract extension.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Must have a driving licence and basic DBS check; customer service skills are a plus.
The predicted salary is between 19453 - 19453 £ per year.
A 3-month temporary contract (extension likely) based in Havant and Hayling Island.
Rate: £21.38 per hour (£19,453 per annum pro rata)
Hours: 17.5 hours per week - Monday (full day), Tuesday (full day), Wednesday (morning)
Driving Licence: Essential
DBS: Basic DBS required
The Opportunity:
PMR is working with a Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery - ideal for someone who thrives working independently, enjoys direct customer contact and is confident managing a varied workload across housing, estates, lettings, income and ASB.
The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams and upholding high service standards throughout.
The Role Key responsibilities include:
- Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in line with the Service Style
- Coordinate and track actions with Estate Services
Housing Officer - Temp employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Temp
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to be confident and clear when interacting with customers. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and potentially lead to job opportunities.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Housing Officer - Temp
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about being the face of our housing services, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively liaised with customers in the past.
Highlight Your Problem-Solving Abilities: As a Customer Liaison Officer, you'll be resolving issues and coordinating actions. In your application, share specific instances where you've successfully tackled challenges or improved processes. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at PMR
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like providing face-to-face service and coordinating actions. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about direct customer contact, be ready to share examples of how you've successfully managed customer relationships in the past. Think of specific situations where you resolved issues or improved service standards, as this will demonstrate your ability to thrive in a community-facing role.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to housing and customer service. Practice how you would handle various situations, such as dealing with complaints or coordinating with internal teams. This will help you think on your feet during the interview.
✨Dress the Part
Even though it's a temporary position, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A polished appearance can boost your confidence and set a positive tone for the interview.