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- Tasks: Be the friendly face of Guinness, building relationships and tackling community issues.
- Company: Join a leading housing association with a strong community focus.
- Benefits: Earn £21.38 per hour while gaining valuable experience in customer service.
- Other info: Flexible hours with opportunities for evening and weekend work.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: People skills, self-motivation, and a valid UK driving licence required.
The predicted salary is between 21 - 21 £ per hour.
Customer Liaison Officer Mobile/Field-Based | Temporary Contract | £21.38 per hour
Contract Dates: 4th May - 4th July 2025
Are you a people person with a passion for delivering outstanding customer service? We have an exciting 2-month temporary opportunity for a Customer Liaison Officer to be the friendly, visible face of Guinness in the local area - building relationships with our renting customers, homeowners, and shared-owners.
From managing lettings and tackling anti-social behaviour to conducting estate inspections and representing Guinness in court, you'll be at the heart of everything we do for our communities.
- Handling anti-social behaviour, safeguarding concerns, fly-tipping and graffiti
- Completing health & safety and compliance checks, including fire risk assessments
- Building relationships with local stakeholders such as residents' associations, local authorities and the police
- Maintaining accurate customer records and using data to drive continuous improvement
- Self-motivated and comfortable managing your own workload with minimal supervision
- Confident using mobile technology and IT systems out in the field
- A full, valid UK driving licence
Bonus Points For
- Experience in housing or property management
- Knowledge of social housing legislation
- A qualification in Housing or Tenancy Management
You'll need to be flexible for regular evening and weekend working, and occasional travel to regional and national meetings. This is a great opportunity to gain valuable experience within a leading housing association.
Locations
Liaison Officer (Temporary) in Hampshire, Havant employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer (Temporary) in Hampshire, Havant
✨Tip Number 1
Get to know the company! Research Guinness and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions related to customer service and conflict resolution. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Guinness.
We think you need these skills to ace Liaison Officer (Temporary) in Hampshire, Havant
Some tips for your application 🫡
Show Your People Skills: As a Customer Liaison Officer, your ability to connect with people is key. Make sure to highlight any experience you have in customer service or community engagement in your application. We want to see how you can bring that friendly face to our team!
Be Specific About Your Experience: When detailing your past roles, focus on specific examples that showcase your skills in managing lettings, handling anti-social behaviour, or conducting inspections. We love seeing concrete examples that demonstrate your capabilities!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention your familiarity with mobile technology and IT systems, as these are crucial for the role. We appreciate when applicants take this extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Guinness!
How to prepare for a job interview at PMR
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Customer Liaison Officer. Understand the ins and outs of managing lettings, tackling anti-social behaviour, and conducting estate inspections. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your People Skills
As a people person, it's crucial to demonstrate your ability to build relationships. Prepare examples from your past experiences where you've successfully engaged with customers or stakeholders. This will highlight your interpersonal skills and your passion for outstanding customer service.
✨Be Tech-Savvy
Since the role involves using mobile technology and IT systems, be ready to discuss your experience with these tools. If you’ve used specific software or apps in previous roles, mention them. This will reassure the interviewers that you can adapt quickly to their systems.
✨Flexibility is Key
The job requires flexibility for evening and weekend work, so be prepared to discuss your availability. Show that you’re willing to go the extra mile and can manage your workload independently. This will demonstrate your commitment to the role and the organisation.