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For Companies At a Glance
- Tasks: Be the friendly face of Guinness, building relationships and delivering top-notch customer service.
- Company: Join a leading housing association with a strong community focus.
- Benefits: Earn £21.38 per hour, gain valuable experience, and work flexibly.
- Other info: Flexible hours with opportunities for evening and weekend work.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a valid UK driving licence required.
The predicted salary is between 21 - 21 £ per hour.
Mobile/Field-Based | Temporary Contract | £21.38 per hour
Contract Dates: 4th May - 4th July 2025
Are you a people person with a passion for delivering outstanding customer service? Do you thrive working independently, making a real difference in people's lives? If so, we'd love to hear from you.
About the Role
We have an exciting 2-month temporary opportunity for a Customer Liaison Officer to be the friendly, visible face of Guinness in the local area - building relationships with our renting customers, homeowners, and shared-owners. No two days will be the same. From managing lettings and tackling anti-social behaviour to conducting estate inspections and representing Guinness in court, you'll be at the heart of everything we do for our communities.
What You'll Be Doing
- Delivering a face-to-face customer service that truly reflects the Guinness way
- Coordinating with internal teams to resolve issues and exceed customer expectations
- Managing income, reducing debt, and keeping on top of your budget
- Handling anti-social behaviour, safeguarding concerns, fly-tipping and graffiti
- Completing health & safety and compliance checks, including fire risk assessments
- Building relationships with local stakeholders such as residents' associations, local authorities and the police
- Maintaining accurate customer records and using data to drive continuous improvement
What We're Looking For
- A natural communicator with excellent interpersonal skills
- Self-motivated and comfortable managing your own workload with minimal supervision
- Confident using mobile technology and IT systems out in the field
- Strong problem-solving ability and resilience when faced with challenging situations
- Experience working through legislative or organisational change
- A full, valid UK driving licence
Bonus Points For
- Experience in housing or property management
- Knowledge of social housing legislation
- Budget management experience
- A qualification in Housing or Tenancy Management
The Practicalities
This is a fully mobile role based within your defined customer area. You'll need to be flexible for regular evening and weekend working, and occasional travel to regional and national meetings.
This is a great opportunity to gain valuable experience within a leading housing association. If you're available from 4th May and ready to hit the ground running, we'd love to hear from you.
Locations
Customer Liaison Officer in Hampshire, Havant employer: PMR
Contact Detail:
PMR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Hampshire, Havant
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be yourself and let your passion for customer service shine through. Remember, they want to see the real you!
✨Tip Number 4
Apply directly through our website for the best chance of landing that role. It shows you're genuinely interested and gives us a chance to see your application first-hand!
We think you need these skills to ace Customer Liaison Officer in Hampshire, Havant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've made a difference in people's lives, as this aligns perfectly with what we're looking for.
Highlight Your Communication Skills: As a Customer Liaison Officer, being a natural communicator is key. Make sure to emphasise your interpersonal skills and any relevant experiences where you've successfully built relationships with customers or stakeholders.
Demonstrate Your Problem-Solving Ability: We want to see how you tackle challenges! Include instances where you've faced difficult situations and how you resolved them. This will show us that you're resilient and ready to handle the diverse tasks of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at PMR
✨Know Your Customer Service Inside Out
Make sure you understand what outstanding customer service looks like, especially in the context of housing and community engagement. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. This role involves dealing with anti-social behaviour and other issues, so demonstrating your resilience and creativity in problem-solving will impress the interviewers.
✨Familiarise Yourself with Local Legislation
Brush up on social housing legislation and any relevant local laws. Being knowledgeable about these topics shows that you’re serious about the role and can navigate the complexities of housing management effectively.
✨Be Ready to Discuss Technology Use
Since this is a mobile role, be prepared to talk about your experience with mobile technology and IT systems. Share examples of how you’ve used tech to improve customer interactions or streamline processes in your previous jobs.